Analyst, Customer Onboarding and Partnership

4 weeks ago

Toronto, Canada Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Analyst, Customer Onboarding and Partnership

Overview:
Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing standards that govern participation in the system. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs.

The North America (NAM) Franchise Onboarding & Partnership team is responsible onboarding entities across the NAM organization and the lifecycle governance and risk management of Mastercard’s customer base.
- Are you interested in understanding how financial institutions and Fin Techs become Licensed with Mastercard to Issue and Acquire?
- Are you motivated by a dynamic, changing business environment and its opportunities and challenges?
- Are you interested in how prepaid and crypto programs are reviewed prior to go-live?

Role:
The Analyst of NAM Franchise Onboarding will be responsible for supporting the licensing of new qualified entities into our Mastercard network. To perform this role effectively, you will:

- Drive conversations to support the critical early phases of new Customer business into our network.
- Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.
- Create end-to-end onboarding documentation used to train our shared services to support BAU process.
- Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.
- Proactively support Customer requests as it relates to their Licensing portfolio.
- Effectively problem solve when issues/challenges related to integration arise.

All About You:

- Bachelor’s degree
- Strong business and financial acumen. Experience in strategy and execution and project management. Consulting background a plus
- Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope management and tangible outputs
- Experience leading cross-functional projects and helping frame, design and execute solutions for challenging business problem
- Capable of multi-tasking in a fast-paced environment
- Strong Communication (written and verbal) and interpersonal skills - including MS Excel and PowerPoint
- Excellent time management, planning and organizational skills
- Strong analytical skills and comfortable using data to support thinking/ recommendations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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