Business Continuity Program Advisor

4 months ago

Vancouver, Canada E-Comm 9-1-1 Full time

Business Continuity Program Advisor

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We are seeking an experienced Business Continuity Program Advisor to join our Operations team. In this newly created position, you will ensure E-Comm 911’s operational resilience and preparedness in the face of various disruptions, minimizing the impact on our operations, and maintaining critical functions. The ideal candidate will have a strong background in business continuity planning, risk management, and crisis management.

Reporting to the Executive Director, Operations, this role will develop business continuity plans for E-Comm Operations, including planning, maintaining and testing enterprise business continuity plans, coordinating exercises and training efforts and administering the enterprise business continuity management system (BCMS).

Key responsibilities include:

Developing and implementing a comprehensive business continuity program, including policies, procedures, and plans Conducting risk assessments and business impact analyses to identify potential threats and vulnerabilities Collaborating with various internal departments to develop, test, and update business continuity plans Identifying training needs and leading business continuity training and awareness programs for staff at all levels Coordinating and conducting regular drills and simulation exercises to test the effectiveness of business continuity plans Monitoring and reporting on the status of business continuity activities and program effectiveness Providing expert advice and guidance on business continuity and risk management issues Supporting incident response and crisis management activities as needed Maintain documentation of business continuity plans, procedures, and related records Staying current with industry best practices, standards, and regulations related to business continuity and disaster recovery

WHAT YOU WILL BRING:

Bachelor's degree in business continuity management, emergency management, or a related field; or a minimum of 3-5 years of recent, related experience in business continuity programming, process improvement or infrastructure management or a combination of education, training, and experience Experience in emergency services and/or contact center experience an asset Professional designation in Business Continuity, such as CBCP an asset Incident Command Systems certification preferred Knowledge of business continuity management, including the development of business impact analysis, recovery strategies, business continuity plans, plan readiness capabilities, testing and maintenance, and continuity program governance Strong understanding of industry best practices Ability to establish and maintain effective relationships and strategic partnerships with internal and external stakeholders through respect & integrity, open communication, teamwork, negotiation/influence, and relationship management Strong ability to communicate clearly and effectively with the ability to translate complex issues into actionable plans and communications, for a diverse group of stakeholders Proven ability in developing and maintaining training requirements and material for business continuity and/or disaster management environments Strong analytical skills and problem-solving skills with the ability to perform complex business and technical analysis and to identify risks and develop appropriate mitigating strategies Familiarity with project management methodology; ability to plan, organize and manage project development and to determine, prioritize and execute project activities Ability to simultaneously track and drive the development and maintenance of multiple business continuity plans, each involving the coordination of numerous stakeholders, plan contributors, and plan owners Continuous improvement mindset, committed to seeking out opportunities to streamline, enhance and improve processes, functions, methods, and tools A commitment to delivering exceptional service including providing after hours support if required

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER: 

Meaningful work - work with a sense of purpose, supporting the public and first-responders Competitive salary - with the opportunity for increases 4 weeks vacation to start Earned Time Off - eligibility to participate in our Accumulated Time-Off Program 100% paid extended health and dental benefitsPension – employer matched contributions to Municipal Pension Plan, a defined benefits plan

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

Number of positions: One Job status: Regular Full-Time Hours of work: Monday to Friday, 40 hours per week Wage/Salary: P 2| $90,000 to $105,000 annually (2024 rates) Employee Group: Exempt Department: Operations Location: Vancouver/Burnaby/Hybrid CLOSING DATE FOR APPLICATIONS: 

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