Business Continuity Program Specialist

3 weeks ago

Vancouver, British Columbia, Canada E-Comm 9-1-1 Full time

Business Continuity Program Specialist

We are seeking an experienced Business Continuity Program Specialist to ensure E-Comm 911's operational resilience and preparedness in the face of various disruptions.

The ideal candidate will have a strong background in business continuity planning, risk management, and crisis management.

Key responsibilities include:

  • Developing and implementing a comprehensive business continuity program, including policies, procedures, and plans
  • Conducting risk assessments and business impact analyses to identify potential threats and vulnerabilities
  • Collaborating with various internal departments to develop, test, and update business continuity plans
  • Identifying training needs and leading business continuity training and awareness programs for staff at all levels
  • Coordinating and conducting regular drills and simulation exercises to test the effectiveness of business continuity plans
  • Monitoring and reporting on the status of business continuity activities and program effectiveness
  • Providing expert advice and guidance on business continuity and risk management issues
  • Supporting incident response and crisis management activities as needed
  • Maintaining documentation of business continuity plans, procedures, and related records
  • Staying current with industry best practices, standards, and regulations related to business continuity and disaster recovery

Requirements:

  • Bachelor's degree in business continuity management, emergency management, or a related field; or a minimum of 3-5 years of recent, related experience in business continuity programming, process improvement or infrastructure management or a combination of education, training, and experience
  • Experience in emergency services and/or contact center experience an asset
  • Professional designation in Business Continuity, such as CBCP an asset
  • Incident Command Systems certification preferred
  • Knowledge of business continuity management, including the development of business impact analysis, recovery strategies, business continuity plans, plan readiness capabilities, testing and maintenance, and continuity program governance
  • Strong understanding of industry best practices
  • Ability to establish and maintain effective relationships and strategic partnerships with internal and external stakeholders through respect & integrity, open communication, teamwork, negotiation/influence, and relationship management
  • Strong ability to communicate clearly and effectively with the ability to translate complex issues into actionable plans and communications, for a diverse group of stakeholders
  • Proven ability in developing and maintaining training requirements and material for business continuity and/or disaster management environments
  • Strong analytical skills and problem-solving skills with the ability to perform complex business and technical analysis and to identify risks and develop appropriate mitigating strategies
  • Familiarity with project management methodology; ability to plan, organize and manage project development and to determine, prioritize and execute project activities
  • Ability to simultaneously track and drive the development and maintenance of multiple business continuity plans, each involving the coordination of numerous stakeholders, plan contributors, and plan owners
  • Continuous improvement mindset, committed to seeking out opportunities to streamline, enhance and improve processes, functions, methods, and tools
  • A commitment to delivering exceptional service including providing after hours support if required

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

What We Offer:

  • Meaningful work - work with a sense of purpose, supporting the public and first-responders
  • Competitive salary - with the opportunity for increases
  • 4 weeks vacation to start
  • Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
  • 100% paid extended health and dental benefitsPension – employer matched contributions to Municipal Pension Plan, a defined benefits plan

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

Job Details:

  • Number of positions: One
  • Job status: Regular Full-Time
  • Hours of work: Monday to Friday, 40 hours per week
  • Wage/Salary: P 2| $90,000 to $105,000 annually (2024 rates)
  • Employee Group: Exempt
  • Department: Operations
  • Location: Vancouver/Burnaby/Hybrid

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