Technical Training Supervisor

4 months ago

Vaughan, Canada Toromont Cat Full time

Our Technical Training Supervisor will provide leadership to our Technical Training team and collaborate with Service Operational Leaders to develop our technicians and customers with quality technical training on Caterpillar product lines. 

As a Technical Training Supervisor , YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs and initiatives  Ensure all department employees and Toromont visitors in training comply with established safety rules Provide excellent customer service as the key contact for Technical Training requirements Provide leadership in the training department to ensure KPI targets are met Deliver classroom training in support of the business demands Promote customer satisfaction, follow up on quality of training and collaborate with Apprenticeship Specialist to ensure Apprentice Program needs are met Train and coach team members to meet and exceed customer and business expectations and administer performance evaluations Create quotes and review/prepare invoices for internal and external customers Investigate and report accidents or near misses Identify and resolve issues by initiating corrective actions when necessary Encourage continuous improvement for the Training Department through regularly scheduled meetings and associated training Assist the Training Manager with the management of fixed assets in the Training Department and preparation for capital expenditures

Must-haves for this role:

Post-Secondary Education with a technical focus and up to 3 years’ experience in a supervisory position within a shop environment Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge Customer centric with strong leadership, efficient coaching and effective team building skills Exceptional communication, relationship development and interpersonal skills Ability to drive sales with strong negotiation, analytical and organizational skills Mindset for continuous improvement, excellent problem solving and conflict management skills Proven business and financial acumen with effective decision making Sense of urgency, independent and a team player with high initiative and integrity Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment Computer and systems literate with proficiencies in Microsoft Applications including Excel, Word and Outlook Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset Willing and able to work flexible hours in support of the business needs Valid Driver's License and clean Driver's Abstract Fluent in both English and French spoken language would be an asset

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success

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