Implementation Specialist –

Found in: Talent CA C2 - 7 days ago

Ottawa, Canada Vocantas Full time

About the Position

Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.

Among the Implementation Specialist’s duties will be to evaluate, plan, install, configure and deploy complex web and telephony applications in a distributed environment, including many cloud-based (hosted) and premise-based software components, and to upgrade existing applications. Post-deployment, the Specialist will be responsible for knowledge transfer to customer support and may be called upon for investigation/troubleshooting of escalated customer-reported issues.

Technical Qualifications:

Knowledge of web application, networking technologies, administration and troubleshooting tools Working knowledge of SQL and database technologies/tools Experience with domain environments (Active Directory or LDAP, SAML2, etc.) Understanding of VOIP telephony concepts Basic scripting experience in Windows and/or Linux

Skills considered assets:

Experience deploying and configuring .NET web applications in a Windows Server environment Experience working in a VM environment (preferably VMWare) Microsoft Windows Server and Linux administration Experience troubleshooting networked applications Telephony(PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting Automated speech recognition (ASR) and IVR applications Experience with system level quality assurance (QA) Experience with project management methodologies

Non-Technical Qualifications:

Excellent written and verbal communication skills in English Excellent customer relations and customer support skills Self-starter with excellent problem-solving skills Good analytical and troubleshooting skills Ability to multi-task and work independently Ability to direct and assist in problem resolution

Education:

College or University degree from a Computer Science or related program Professional courses and certifications considered an asset

Please apply here or forward your resume in Word or pdf format with Implementation Specialist in the subject line to .

We thank all applicants for their interest but only those selected for an interview will be contacted.

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