Implementation Consultant, Materials Management

4 weeks ago

Ottawa, Canada Multiview Corporation Full time

**Implementation Consultant, Materials Management (Remote within Canada)**

Reporting to the **Implementation Manager **of the healthcare division, the **Implementation Consultant, Materials Management **is responsible for contributing to the creation and maintenance of strong customer relations throughout the assigned project, leading the successful software implementation of Multiview Financial Software with a focus on Materials Management based on the client’s contract specifications.

The Implementation Consultant, Materials Management plays a critical role in helping our clients with their software implementation with a focus on Materials Management.

You will work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget. Provide product recommendations, configurations, and technical guidance for integrations and effective technical solutions.

The responsibilities will include, but are not limited to:

- Being the “go to” specialist for all things Materials Management
- Collaborating with our internal teams for Materials Management implementations
- Improving existing implementation practices around Materials Management
- Continually improving how our product integrates with third parties

**WHAT WE ARE LOOKING FOR**:
At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

If this sounds like you, read on

**WHAT YOU WILL DO**:

- Work with new clients to assist them with the transitioning from a legacy financial system to Multiview Financial Software
- Collaborate with Multiview’s Implementation team, processes, and methodologies in the development, management, and execution of client project plans
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions
- Prepare project plans and work with new clients to identify, interpret, validate, and document projects requirements and milestones
- Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs
- Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems
- Proactively identify and propose business process and/or system enhancements
- Continuously strive to improve product integration with third parties
- Interact closely with Client Support team to train accordingly with aim to resolve client issues relating to Materials Management
- Train additional new staff around the utilization of Materials Management
- Support new clients in their go-live process, facilitate technical discussions, white boarding for project integrations and technical solutions
- Document and manage project deliverables, risks, and actions
- Provide regular Implementation status reports to key stakeholders, highlighting critical issues and overall status of assigned project; investigating and making recommendations on issues that challenge scope boundaries
- Maintain a highly detail-oriented view on client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships
- Prioritize work and manage multiple tasks simultaneously while adhering to deadlines; track time to adequately capture revenue
- Support client through all phases of the implementation as required, including requirements and escalations
- Deal with confidential data and adhering to applicable data protection acts such as HIPAA standards
- Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients

**KEY RELATIONSHIPS**:

- Implementation Managers and team
- Client Success team
- Multiview’s internal and external stakeholders

**WORK ENVIRONMENT**:

- Work independently with mínimal supervision.
- Extensive collaboration with team members and other departments

**COMPETENCIES PORTFOLIO**:

- **Client Obsessed** - You have excellent interpersonal and customer service skills and are comfortable using our ERP products to be able to explain it to others. Accounting is required to perform the role competently, and your level of product expertise will be gained through extensive on-the-job experience
- **Work Smart** - You are proactive in anticipating and resolving problems with mínimal supervision and use strong analytical and problem-solving skills to meet the requirements of the project. You can handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence
- **Stronger Together** - You collaborate with multiple teams cross-functionally and know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
- **People First** - You

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