Specialist, Technical Network

2 weeks ago


Ottawa ON, Canada TRM technologies Inc. Full time

Our Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)
Assist in training personnel providing backup coverage;
Conduct periodic user satisfaction surveys and track user problem trends;
Develop, implement, and/or participate in the preparation of procedure manuals and documentation for help desk use;
A minimum of 5 years experience as a Help Desk Specialist
A minimum of 1 years experience preparing and implementing help desk procedures.
A minimum of 3 years experience maintaining liaison with network users and technical staff to communicate the status of problem resolution to network users. .



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