Bilingual Helpdesk Specialist

2 weeks ago


Ottawa, Canada TRM technologies Inc. Full time
Role And Responsibilities

Our Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)

They Will Be Responsible To

  • Perform other related duties incidental to the work
  • Logging and tracking requests for assistance.
  • Monitor facets of the rolled out LIVESCAN System;
  • Assist in training personnel providing backup coverage;
  • Conduct periodic user satisfaction surveys and track user problem trends;
  • Develop, implement, and/or participate in the preparation of procedure manuals and documentation for help desk use;

Qualifications and Experience

  • A minimum of 5 years experience as a Help Desk Specialist
  • A minimum of 1 years experience preparing and implementing help desk procedures.
  • A minimum of 3 years experience maintaining liaison with network users and technical staff to communicate the status of problem resolution to network users. .
  • A valid Reliability Security clearace
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