Technical Customer Service Rep
3 weeks ago
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family
BUSINESS UNITHadrian is a worldwide supplier of quality toilet partition and locker products. Hadrian was the first manufacturer to powder coat toilet partitions and has continued to embrace new technologies and materials in order to offer architects, designers and end-users more flexibility in design. Hadrian’s wide range of toilet partition products includes; powder coated metal, stainless steel, embossed stainless steel, and solid plastic. Lockers are available in Emperor (corridor), Gladiator (athletic) and replacement front styles.
POSITION SUMMARY
As part of the Customer Service team, the Hadrian Customer Service Representative (CSR) is the key contact for the company’s authorized distribution network. Working within a team environment, the CSR is responsible for: producing layout drawings based on construction drawings & specifications using the company’s’ in house software, quoting & ordering projects, order management via JD Edwards ERP, managing customer accounts and promptly & effectively responding to inquiries & responding to & trouble-shooting product specific technical questions.
RESPONSIBILITIES
Produces & processes accurate quotations, submittals and layout drawings; reviews project specifications to ensure product offering is in compliance
Proficiently navigates and maintains data in the JD Edwards ERP system to obtain order specific information about order status, ship dates and to process cases, credits & RMA
Order management via JDE & PCN (company’s’ in house software) from order entry to post-shipment, including custom order entry.
Effectively communicates and collaborates with engineering staff to pursue and develop solutions to unique/custom projects.
Process and verify orders with a high level of accuracy
Provides effective customer and technical support; responds to calls and emails, meeting set Service Level Agreements to our sales agents and distributors; troubleshoots to resolve quality concerns for a wide range of products
Supports & collaborates with sales channel to deliver exceptional customer support
Effectively & proactively communicates with shipping, operations, engineering, accounting & IT teams to resolve issues and for improvement initiatives.
Provides back-up to the customer service team; pivoting between business unit sectors & product lines when necessary
Assists in the development & implementation of department/company process changes and improvement initiatives
Contributes to the overall functioning of the team by maintaining awareness of emerging issues and sharing best practices, both internally and externally, and building effective working relationships across the team and company
Other duties as requested
SKILLS
3-5 years of experience in a Customer Service/account management-related role, preferably supporting a specialized or technical product
Excellent communication skills – written and verbal
Ability to multitask with excellent organizational skills
Demonstrated initiative and attention to detail
Proven problem solving ability
Strong computer proficiency including MS Office suite (Outlook, Word, Excel, Power Point) & working in multiple systems simultaneously
Ability to learn and master JD Edwards ERP, Project Center NEXT
Ability to learn, understand and interpret specifications, construction documents and blueprints
Working knowledge of JD Edwards or other large ERP systems a strong asset
Working knowledge of AutoCAD, eCommerce and/or EDI an asset
Experience in a manufacturing environment an asset
Competitive SalaryMedical, Dental, Vision, STD, LTD, AD&D, and Life InsuranceCompetitive vacation policy12 Paid HolidaysAnnual Bonus EligibilityEducational ReimbursementDCPP with eligible matching**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.
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