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Customer Service Representative
4 weeks ago
The individual in this role provides customer service to internal and external customers by managing inquiries, confirming orders, providing pricing, and providing technical advice as required.
You Will:
- Issue RGA’s and initiate IMS’s within QAD
- Canada and GTA Rep Agency support
- EDI support
- Manage open quotations
- Item Master Set-up
- Liaison with Operations Department
- Assist Department Manager/Supervisor as required
- Escalate/refer complaints to appropriate department for follow up
- Maintain customer database
- Capacity to take on more complex tasks
- Possess wider product knowledge
- Other duties as required or delegated by Dept. Supervisor/Manager
You Have:
- Post-secondary education or equivalent experience.
- Three years of relevant work experience; demonstrated multitasking and time management in a client facing role.
- Computer literacy and proficiency with MS Office or equivalent. Working knowledge of mainframe system.
- Strong client focus and ability to work under pressure.
REQUIRED SKILLS:
- Collaborate Globally
- Constant Communication
- Take Action
- Clear Goals
- Customer Focused Innovation
- Competency
What’s In It For You:
- People-First Culture - Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.
- 401K Plan
- Flexible PTO & Generous Paid Holidays
- Educational Assistance
- Variety of Medical plan options - choose the one that is right for you
- Sustainability - One of Newsweek’s Top 400 of “America’s Most Responsible Companies” for sustainability performance, three years running.
PHYSICAL REQUIREMENTS:
While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. You must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Work in both office and manufacturing environment. May occasionally be required to perform job responsibilities outside the typical office setting.
LI-KL1
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