Customer Experience

2 months ago

Richmond Hill, Canada BMW Group Full time

A GOOD INTERNSHIP IS NEVER HANDS OFF.

SHARE YOUR PASSION.

We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

An exciting opportunity awaits you in our Customer Interaction team where you will experience pride and passion to work for a leader in the automotive industry with a strong heritage for manufacturing premium-quality iconic products. Working alongside a team of inspirational leaders, you will be motivated and have the necessary support to create and implement new ideas that will influence and contribute directly to the organization's success.

As the Customer Experience & Insights Intern, you will:

Support the Voice of Customer survey program Review customer insights Assist with Retailer communication as well as with reporting Work on insight and data requests, including agency and internal briefs, which require customer demographic analytics. Support with system troubleshooting, testing, data analytics and project management. Gain invaluable experience by directly managing and being involved with critical projects on the Customer team. Network and collaborate with many departments across the company and work on a variety of challenging cross-functional tasks and projects.

Challenging tasks will often be assigned, and you will be kept accountable for accomplishing important milestones. This will be an incredibly valuable experience for you - one that will not only help with your career development but push you closer towards achieving your personal goals as well.

Qualifications

Recent college or university graduate or students currently pursuing post-secondary education with a focus in business studies, data management, CRM/marketing, statistics or market research. High attention to detail allowing for quick ability to brainstorm innovative business solutions for both strategic and day-to-day business issues. Excellent ability to quickly grasp new technical concepts and adapt to new technology. Demonstrated interpersonal skills and experience of working closely with various business stakeholders to build a strong rapport. Ability to work well in high pressure situations, acting with urgency and taking appropriate action. Strong communications skills to get messages clearly across to internal and external stakeholders. High level of proficiency in Excel, Powerpoint, data analysis, data reporting and visualization. Solid organization skills that will allow you to stay on top of tasks assigned from multiple senior team members. You thrive working in a team environment and offer to assist with other duties. French language (written and oral) is an asset. Experience with Salesforce or similar CRM/database systems is an asset. Understanding of basic research principles/ statistics (e.g. sig testing, key driver analysis) an asset Working knowledge of BI tools such as Tableau is an asset. Knowledge of HTML, CSS as well as SQL is an asset.

Benefits of working at BMW Group Canada include:

An award-winning culture. Cutting edge innovation and creativity. Flexible working models. ** World-class office space. Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria. Fully stocked coffee/tea bar.

  ** We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.

BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law. 

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