Manager, Customer Experience

6 months ago

Richmond Hill, Canada Global Industrial Full time

**Global Industrial**:
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

**Key Responsibilities**:

- Develop, implement, and monitor training programs within the organization.
- Create and supervise technical training for employees.
- Conduct orientation sessions.
- Create brochures and training materials.
- Develop multimedia visual aids and presentations.
- Create testing and evaluation processes.
- Evaluate the needs of the company and plan training programs accordingly.
- Provide performance feedback.
- Conduct performance evaluations training.
- Provide the employees with class room training, on the job training, conferences and work shops.
- Conduct continuing education training.
- Provide leadership development education.
- Assist with the development of strategic plans.
- Build Solid Cross-Functional relationships.
- Travel to present and validate training process.
- Other related duties may be assigned.

**Competencies and skills**:

- Bachelor’s degree.
- At least five years’ experience in Training and Development & Corporate operations.
- A track record of increasing responsibility and the demonstrated ability to create innovative and effective programs.
- Strong leadership and managerial skills.
- The ability to work closely with senior managers to identify their needs and create the programs to meet them.
- Strong communication skills (verbal and written).
- Must be available for periodic travel.
- Strong Retail industry experience is essential.
- Proficiency in MS Office.
- Excellent presentation skills.
- Must be able to work extended hours as needed.

**EEO/AA Statement**:
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

  • Manager, Customer Experience

    6 months ago

    Richmond Hill, Canada Global Industrial Full time

    For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly...

  • Director, Customer Experience

    3 months ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...

  • Director, Customer Experience

    6 months ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...

  • Director, Customer Experience

    6 months ago

    Richmond Hill, Canada Global Industrial Full time

    Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...

  • Customer Experience Coordinator

    4 weeks ago

    Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2793- Department- Library- Location- RHPL - Central- Schedule- 70 hours bi-weekly, including evenings and weekends- Employee Group- RHPL Non Union- Rate of Pay- $67,622.00 - $79,065.00 Annual- Job Type- Permanent Full Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 11/18/2024- Application Deadline-...

  • Customer Experience Expert

    4 weeks ago

    Richmond Hill, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role: We are seeking a highly skilled Customer Experience Associate to join our team. In this role, you will have the opportunity to work in a fast-paced environment and make a positive impact on our customers' experiences. Key Responsibilities: Process financial transactions accurately and efficiently Understand and determine customer needs to...

  • Analyst, Customer Experience

    2 weeks ago

    Richmond Hill, Canada APOTEX Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...

  • Customer Experience Lead

    4 weeks ago

    Richmond Hill, Ontario, Canada Showcase Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager to lead our sales team in delivering exceptional customer experiences.About the RoleThe Sales Manager will be responsible for maximizing sales potential by coaching associates' behaviors on the sales floor, setting expectations, and ensuring execution. This includes creating a fun and...

  • Customer Experience Representative

    2 months ago

    Richmond Hill, Canada Parkland Corporation Full time

    **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining account information - Answers a high volume of customer calls and achieve Service Level of 85% -...

  • Analyst, Customer Experience

    2 weeks ago

    Richmond Hill, Canada APOTEX Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...

  • Customer Experience Lead Assistant Manager

    3 months ago

    Richmond Hill, Canada Laura Canada Full time

    **Company Description** Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help...

  • Customer Experience Representative

    2 months ago

    Richmond Hill, Canada Ultramar Full time

    Description Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and goThe Opportunity:The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). Responsibilities:Open and...

  • Manager, Customer Experience

    6 months ago

    Richmond, Canada TD Bank Full time

    **Manager, Customer Experience**: - 431003BR **Job Category - Primary** - Retail Banking - Management **Work Location** - Unit #140 - 7488 Lansdowne Road, Richmond **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 18.75 **Workplace Model** - Onsite **Pay...

  • Customer Experience Library Technician

    2 months ago

    Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2768- Department- Library- Location- RHPL - Oak Ridges- Schedule- 44 hours biweekly, including shifts on weekdays, evenings, Saturdays, and Sundays- Employee Group- RHPL CUPE- Rate of Pay- $31.82 - $37.82 Hourly- Job Type- Permanent Part Time- Replacement/New Position- Replacement- Posting Type- Internal and External- Posting Date- 10/15/2024-...

  • Director, Customer Experience Strategist

    4 weeks ago

    Richmond Hill, Ontario, Canada Global Industrial Full time

    Company OverviewGlobal Industrial is a leading provider of industrial equipment and supplies to businesses across North America.We have been an industry leader for over 70 years, offering a wide range of products that cater to the diverse needs of our customers.Job SummaryWe are seeking an experienced Director, Customer Experience Strategist to lead our...

  • Customer Experience Specialist

    3 months ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Richmond Hill, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...

  • Customer Experience Ambassador

    2 weeks ago

    Richmond Hill, Ontario, Canada TD Bank Full time

    We are seeking a highly skilled Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that every customer interaction is a positive one.Company OverviewTD Bank is one of the world's leading global financial institutions and is committed...

  • Senior Customer Experience Director

    4 weeks ago

    Richmond Hill, Ontario, Canada Global Industrial Full time

    Job Overview At Global Industrial, we are seeking a highly experienced Senior Customer Experience Director to lead our sales and customer service teams. This is an exceptional opportunity for a seasoned professional to drive business growth and customer satisfaction in a dynamic and fast-paced environment. Key Responsibilities: Develop and implement...

  • Wireless Retail Manager

    2 weeks ago

    Richmond Hill, Ontario, Canada Vanity Fur Mobile Pet Salons Full time

    Company OverviewAt Vanity Fur Mobile Pet Salons, we're passionate about delivering exceptional customer experiences. As a Wireless Retail Manager, you'll play a crucial role in leading our team to provide outstanding service and support to our customers.

  • Customer Experience Associate Position

    2 weeks ago

    Richmond Hill, Ontario, Canada TD Bank Full time

    At TD Bank, we strive to build long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.We are seeking an Operational Banking Expertise professional to join our team at Richmond Hill, Ontario, Canada. This role offers an estimated...