Customer Experience Specialist

1 month ago


Richmond Hill, Canada Robert Half Full time
We are seeking a Customer Experience Specialist to join our service industry team in Thornhill, Ontario. In this role, you will be responsible for managing customer interactions, maintaining accurate records, and handling invoice payment processes. This opportunity offers a short-term contract employment opportunity.

Responsibilities:
• Handle customer inquiries and resolve any issues in a timely manner
• Utilize technology, such as Microsoft Word and Excel, to complete tasks efficiently
• Process and manage payments for AB claims
• Maintain accurate and up-to-date customer records
• Communicate effectively with customers, demonstrating strong English language skills
• Utilize skills in Customer Service and Call Center operations to provide excellent customer experiences
• Operate Guidewire and Avaya systems as part of daily tasks
• Handle Accident Insurance and Accident Benefits matters effectively
• Manage Auto Claims and ensure their accurate resolution.
• Proven experience in a call center environment
• Strong customer service skills, with the ability to handle queries and complaints effectively
• Familiarity with Avaya and Guidewire software systems
• Knowledge of accident benefits and accident insurance
• Experience in handling invoice payments and auto claims
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle high volumes of calls
• Problem-solving skills and the ability to make decisions under pressure
• High level of accuracy and attention to detail
• Ability to work effectively as part of a team
• Flexibility to work in shifts, including evenings and weekends if required
• Willingness to participate in ongoing training and development.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.



  • Richmond Hill, Canada Cosmo Music Full time

    Our Cashiers are responsible for maintaining a friendly, welcoming environment, assisting customers at the point of purchase, and ensuring an excellent customer experience all around. As a trusted team member, when not assisting customers with their final purchase, you may be asked to ensure that products are fully stocked within the atrium and that retail...

  • Specialist Physicians

    3 weeks ago


    Richmond Hill, Canada GMD Specialist Medical Clinic Full time

    GMD Specialist Medical Clinic is expanding and seeking Specialist Physicians to join our established multi-disciplinary clinic, conveniently located in Richmond Hill and North York (NEW!). We are seeking a provider who is: Familiar with and able to provide specialist medical care for a variety of patient demographics, including but not limited to patient...


  • Richmond Hill, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Richmond Hill, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...


  • Richmond, British Columbia, Canada Real Canadian Superstore Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team at Real Canadian Superstore. In this role, you will be responsible for providing exceptional customer service by assisting with general questions and maintaining a positive environment.Key ResponsibilitiesProvide great customer service by...


  • Richmond Hill, Ontario, Canada Savers Value Village Full time

    About UsAt Savers / Value Village, we champion reuse and inspire a future where secondhand is second nature. We are the largest for-profit thrift operators in the United States, Canada, and Australia, offering value-priced pre-owned clothing, accessories, and household goods. Our mission is to redirect billions of pounds of used items away from landfills and...


  • Richmond Hill, Ontario, Canada GMD Specialist Medical Clinic Full time

    About the Opportunity: We are seeking a specialist physician to join our dynamic multidisciplinary clinic in Richmond Hill and North York. Our team is dedicated to delivering high-quality patient care, and we are looking for a provider who shares our commitment to excellence. Key Responsibilities: Familiarity with and ability to provide specialist medical...


  • Richmond Hill, Ontario, Canada Savers Value Village Full time

    Job Title: Retail Sales Associate - Customer Experience SpecialistWe are seeking a dynamic and customer-focused Retail Sales Associate to join our team at Savers / Value Village. As a key member of our sales floor team, you will be responsible for creating an exceptional shopping experience for our customers, donors, and fellow team members.About UsSavers /...


  • Richmond Hill, Ontario, Canada LUSSO LUXURY LTD. Full time

    Job SummaryAs a Dining Experience Specialist at LUSSO LUXURY LTD., you will play a pivotal role in delivering exceptional culinary service to our discerning clients. This position requires a highly skilled and attentive individual who can prepare and serve specialty food, present menus, take orders, and provide top-notch customer service in a banquet hall...


  • Richmond Hill, Canada BookJane Full time

    The purpose of this role is to be responsible for the overall client success and satisfaction with the services from BookJane and the growth of our existing clients. **The Customer Success Specialist, through regular and professional engagement with all facility levels of our clients, ensures that our clients are achieving the desired results from the...


  • Richmond Hill, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role: We are seeking a highly skilled Customer Experience Associate to join our team. In this role, you will have the opportunity to work in a fast-paced environment and make a positive impact on our customers' experiences. Key Responsibilities: Process financial transactions accurately and efficiently Understand and determine customer needs to...


  • Richmond, British Columbia, Canada Freedom mobile Full time

    Role SummaryThe Retail Specialist plays a pivotal role in transforming store visitors into committed Freedom Mobile customers through building genuine connections.This is an excellent opportunity for an upbeat and self-motivated individual who thrives in a fast-paced environment and enjoys interacting with people.Key ResponsibilitiesEngage customers,...


  • Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...


  • Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...


  • Richmond Hill, Canada Global Industrial Full time

    Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...


  • Richmond Hill, Canada APOTEX Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...


  • Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2793- Department- Library- Location- RHPL - Central- Schedule- 70 hours bi-weekly, including evenings and weekends- Employee Group- RHPL Non Union- Rate of Pay- $67,622.00 - $79,065.00 Annual- Job Type- Permanent Full Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 11/18/2024- Application Deadline-...


  • Richmond Hill, Canada APOTEX Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...


  • Richmond Hill, Ontario, Canada Scotiabank Full time

    About the RoleThe Customer Experience Associate is a vital member of our Canadian Banking Branch network. This role requires a people-centric individual who can connect with customers in a relatable way, providing exceptional service throughout the customer's journey.Key Responsibilities:Taking a proactive approach to discovering customer needs and listening...


  • Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for assessing departmental learning and development needs, including Customer Service; researching, designing, developing and facilitating customer strategy and services specific learning modules and training programs. Providing CRM training, refresher training, contact centre technology...


  • Richmond Hill, Ontario, Canada Savers Value Village Full time

    Empowering Reuse and SustainabilityWe are a purpose-driven organization, championing reuse and inspiring a future where second-hand is second nature. Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse.About UsSavers / Value Village operates as one of the largest for-profit thrift...