Manager, Customer Experience

7 months ago


Richmond Hill, Canada Global Industrial Full time

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities
- Develop, implement, and monitor training programs within the organization.
- Create and supervise technical training for employees.
- Conduct orientation sessions.
- Create brochures and training materials.
- Develop multimedia visual aids and presentations.
- Create testing and evaluation processes.
- Evaluate the needs of the company and plan training programs accordingly.
- Provide performance feedback.
- Conduct performance evaluations training.
- Provide the employees with class room training, on the job training, conferences and work shops.
- Conduct continuing education training.
- Provide leadership development education.
- Assist with the development of strategic plans.
- Build Solid Cross-Functional relationships.
- Travel to present and validate training process.
- Other related duties may be assigned.

Competencies and skills
- Bachelor’s degree.
- At least five years’ experience in Training and Development & Corporate operations.
- A track record of increasing responsibility and the demonstrated ability to create innovative and effective programs.
- Strong leadership and managerial skills.
- The ability to work closely with senior managers to identify their needs and create the programs to meet them.
- Strong communication skills (verbal and written).
- Must be available for periodic travel.
- Strong Retail industry experience is essential.
- Proficiency in MS Office.
- Excellent presentation skills.
- Must be able to work extended hours as needed.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

Pay: $80,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 4W6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- in training and development: 5 years (required)

Work Location: Hybrid remote in Richmond Hill, ON L4B 4W6



  • Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...


  • Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...


  • Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...


  • Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2793- Department- Library- Location- RHPL - Central- Schedule- 70 hours bi-weekly, including evenings and weekends- Employee Group- RHPL Non Union- Rate of Pay- $67,622.00 - $79,065.00 Annual- Job Type- Permanent Full Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 11/18/2024- Application Deadline-...


  • Richmond Hill, Ontario, Canada TD Bank Full time

    We are seeking a highly motivated Customer Experience Associate to join our team at TD Bank. This role is perfect for individuals who enjoy interacting with customers and providing exceptional service.About the RoleIn this position, you will be responsible for processing financial transactions, understanding customer needs, and recommending solutions to meet...


  • Richmond Hill, Canada Parkland Corporation Full time

    **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining account information - Answers a high volume of customer calls and achieve Service Level of 85% -...


  • Richmond Hill, Ontario, Canada TD Bank Full time

    About TD BankTD Bank is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.We're committed to being a leader in customer experience, innovating to enhance the customer experience and build capabilities to shape the...


  • Richmond, Canada Michaels Full time

    Store - VAN-RICHMOND, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...


  • Richmond Hill, Canada Laura Canada Full time

    **Company Description** Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help...


  • Richmond, Canada TD Bank Full time

    **Manager, Customer Experience**: - 431003BR **Job Category - Primary** - Retail Banking - Management **Work Location** - Unit #140 - 7488 Lansdowne Road, Richmond **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 18.75 **Workplace Model** - Onsite **Pay...


  • Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2768- Department- Library- Location- RHPL - Oak Ridges- Schedule- 44 hours biweekly, including shifts on weekdays, evenings, Saturdays, and Sundays- Employee Group- RHPL CUPE- Rate of Pay- $31.82 - $37.82 Hourly- Job Type- Permanent Part Time- Replacement/New Position- Replacement- Posting Type- Internal and External- Posting Date- 10/15/2024-...


  • Richmond Hill, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Richmond Hill, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...


  • Richmond Hill, Ontario, Canada TD Bank Full time

    We are seeking a highly skilled Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that every customer interaction is a positive one.Company OverviewTD Bank is one of the world's leading global financial institutions and is committed...


  • Richmond Hill, Ontario, Canada Vanity Fur Mobile Pet Salons Full time

    Company OverviewAt Vanity Fur Mobile Pet Salons, we're passionate about delivering exceptional customer experiences. As a Wireless Retail Manager, you'll play a crucial role in leading our team to provide outstanding service and support to our customers.


  • Richmond Hill, Ontario, Canada TD Bank Full time

    At TD Bank, we strive to build long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.We are seeking an Operational Banking Expertise professional to join our team at Richmond Hill, Ontario, Canada. This role offers an estimated...


  • Richmond Hill, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Richmond, BC, Canada Michaels Stores Full time €36,000 - €44,000

    Store - VAN-RICHMOND, BCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard Operating...


  • Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for assessing departmental learning and development needs, including Customer Service; researching, designing, developing and facilitating customer strategy and services specific learning modules and training programs. Providing CRM training, refresher training, contact centre technology...


  • Hill, Canada Scotiabank Full time

    Requisition ID: 162656 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Experience Associate Permanent part-time - 11.25 hours Location - Vankleek Hill, ON As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place...

  • Customer Manager

    7 months ago


    Richmond Hill, Canada Open Text Corporation Full time

    **Customer Manager**: - Req id: 39530- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...