National Director, Surety Operations

1 month ago

Toronto, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Role Overview:

We are seeking an experienced and dynamic National Director of Surety Operations to lead our operations team of 50+ people, including multiple managers. This role is pivotal in executing key strategic priorities focused on operational excellence, efficiency, and innovation.

The Director will be responsible for ensuring leading Surety operations are aligned with corporate objectives and policies, while fostering a high-performance and innovative culture. By leveraging technology and innovative solutions, the Director will optimize processes and enhance overall operational efficiency.

The National Director will manage and allocate budgets effectively to achieve operational goals and drive business performance. This role is critical in supporting the Surety Distribution team and providing industry-leading service levels to our partner brokers.

This hybrid role can be based out of Toronto or Montreal.

Key Responsibilities:

Leadership & Team Development:  Lead, coach, mentor, and motivate your team to achieve operational success. Conduct performance reviews and career development discussions to foster professional growth.

Strategic Execution:  Drive and execute key strategic priorities for Surety Operations, focusing on operational excellence, efficiency, and innovation.

Collaborative Leadership:  Work closely with other department leaders to ensure seamless integration and achievement of shared goals.

Process Improvement:  Identify opportunities for process improvements and implement innovative changes to enhance operational efficiency.

Initiative & Problem-Solving:  Take initiative to independently solve problems and implement changes to improve operations. Develop creative solutions to complex operational challenges.

Resource Management:  Manage and allocate resources effectively to meet operational goals and budgetary constraints.

Relationship Management:  Build and maintain strong relationships with internal stakeholders, brokers, and clients to ensure smooth operations.

Corporate Compliance:  Ensure that all Surety operations comply with corporate objectives, policies, and regulatory requirements.

Performance Monitoring:  Establish and monitor performance metrics to ensure operational targets are met or exceeded.

Travel Requirements: Significant travel required. Upwards of 50%.
 

What You Bring to the Table:

Educational Background:  A university degree in business, operations management, or a related field. An MBA is strongly preferred.

Experience:  A minimum of 7 to 10 years of relevant experience in operations management, preferably within the surety or financial services industry. Insurance experience is preferred.

Skills:

Strong leadership and team-building abilities.

Effective analytical thinking, planning, prioritization, and execution.

Superior organizational and communication skills.

High level of integrity, confidentiality, and accountability.

Proactive initiative in independently solving problems and implementing innovative changes.

Ability to interact effectively and respectfully with individuals at all levels of the organization.

Technological Proficiency:  Advanced skills in Microsoft Word, Excel, and Outlook. Demonstrated ability to leverage technology to solve problems and drive operational efficiency. Experience with modern software solutions and tools for business operations is highly desirable.

Language Skills:  Bilingualism (French and English) is strongly preferred to interact with English and French-speaking brokers and colleagues across Canada.

Work Eligibility:  No Canadian work experience required; however, must be eligible to work in Canada.

Join our Team

If you are passionate about leading a team and driving operational excellence and innovation in the surety industry, we would love to hear from you. Apply today to join our growing team and make a significant impact

#LI-Hybrid
 

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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