Support Services Administrator

3 months ago

Milton, Canada Rentokil Initial Full time

Steritech Brand Standards is proud to be a member of the Rentokil Terminix family of companies in North America. Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to their customers.

Unlock Your Potential at Steritech – Where Careers Are Built from Within At Steritech, we cultivate a culture of continuous learning and professional development. We are proud to say that the majority of our management team began their journey with us as specialists. This is a testament to our strong belief in promoting from within and recognizing the potential in each of our team members. When you join Steritech, you're not just taking a job—you're stepping into a career path that offers opportunities for growth and advancement at every level. We provide the tools, resources, and mentorship to help you succeed, because your success is our success. Become part of a team that’s committed to your development and where your journey from specialist to leader can begin

  • Perform the administrative data entry functions related to assigned clients, including new client set-up, location set-ups, store openings and closings.
  • Respond to client communications and assistance for support, both phone messages and emails 
  • Update pricing, durations, and create new services 
  • Manage client announcements, client buffers, round generation, black-out dates/times, and other service parameters according to the terms established in the statement of work.
  • Validate client data, including work order generation in data systems.
  • Validate correct billing on a monthly basis.
  • Create client documents related to additional services, such as readiness audits, franchisee requested services
  • Maintain client documentation including signed agreements, statements of work, client desk tops and any other documents required to ensure business continuity for the client.
  • Monitor client deadlines, such as open work orders and round end dates, to ensure client expectations are met.
  • Monitor audit scores and schedule re-audits based on client deadlines.
  • Assist teams to provide world class service to Brand Standards clients.
  • Assist Operations team, including Logistics and field personnel.
  • Immediately communicate any concerns which may adversely impact Brand Standards Operations and/or clients
  • Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations.
  • Act as back-up for other Brand Standards Support personnel to ensure client and back office support when other personnel are out of the office.
  • Produce and maintain Excel spreadsheets—both standard and ad hoc reporting as necessary to support client activities.

Requirements

  • Demonstrated proficiency with Microsoft Word, Excel and Power Point.
  • The ability to multi-task, and to organize work to consistently meet deadlines.
  • Demonstrated excellent communication skills, both verbal and written.
  • Previous experience in a similar administrative role.
  • Must be able to physically perform the essential duties of the position.
  • Attention to detail, well-organized and effective time management skills.
  • Strong work ethic and professional demeanor.
  • Ability to work dependably 
  • Available to work Monday-Friday

Benefits

Below you'll find information about some of what Steritech has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria. Professional and Personal Growth:
Robust Paid Training & Professional Development Path
Opportunity to grow - We love to promote from within
Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
Wellness:
Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
Outstanding Company-Paid Short Term Disability
Access to Long-Term Disability Insurance
Employee Assistance Program that offers services such as free counselling services and other benefits
Company-paid sick time
Savings & Retirement:
Retirement Savings plan with highly-competitive company-matching contributions
Employee Discounts (includes many offerings, including cellular/mobile service, (and more)
Work-Life Balance:
Vacation Days
Company-Paid Holidays.

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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