Customer Service Representative

3 months ago

Toronto, Canada People Corporation Full time

Job Description

We are seeking a Customer Service Representative to join our BPA team in North York.

The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the LiUNA Local 506 Members’ Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax, email or mail.

The Customer Service Representative will:

Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual enquiries to the appropriate senior staff member Track statistical data for service metrics and reports information to the Supervisor Customer Service Reception position will assist the office with special mail outs when required. Provide member guidance in completing various forms. Maintain security and confidentiality of client/member records. Process member application cards/ information changes for benefit entitlement received at front counter and or e-mail/mail. Verify member and or dependent eligibility information for optical/dental appointments. Provides superior customer service by handling all questions and concerns with speed and professionalism. Process applications cards, scan and, file away Document and mail all valid Prescription Drug Cards Handle Drug card replacement forms. Process paper submission prescription drug claims Process Authorization Forms

To be successful as a Customer Service Representative with BPA, you will need:

Strong verbal and written communication skills. Strong attention to detail with exceptional organization skills. Intermediate computer skills in the use of related computer applications, including Microsoft Word, Excel, and Outlook, and AS400 , CRM , TELUS, ADJUDICARE Compliant with government regulation pertaining to the Privacy Act (PPEIDA); Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC, C.E.B.S. and successful completion of these courses of study during tenure in the position; Cooperative team player with strong interpersonal skills. Exceptional customer service skills. High school diploma or equivalent Six months or more experience in a call center environment Previous customer service experience related to group benefits Previous experience in office administration and clerical processes Knowledge of Spanish and/or Italian languages

What's in it for you:

Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

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