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Sales Customer Care Specialist

3 months ago

Saskatoon, Canada AutoCanada Full time

Dodge City Motors in  Saskatoon is currently seeking a Sales Customer Care Specialist (BDC) to assist our busy Sales team. 

 As a Sales Customer Care Specialist , you will be responsible for handling inbound and outbound sales communication via telephone, email, and text. You will also be required to create new customer profiles, book appointments for the sales department, handle customer inquiries, and provide relevant product information to our customers.

 At Dodge City Motors , we believe in providing our employees with the necessary tools to succeed. We offer competitive wages/salary, vacation, health and dental benefits, ongoing training, and support to ensure you're successful and achieving your goals, and endless opportunities to further your career within our organization.

What’s in it for you?

Competitive pay Health and Dental benefits Paid training Growth within the company An exciting, growing business

Your day to day:

Respond to emails in a timely manner. Create new customer profiles and book appointments for the sales department. Handle customer inquiries and provide relevant product information via telephone, email, and text. Research required information using available resources. Develop and retain sales opportunities. Make outbound calls/texts/emails related to various campaigns. Manage and resolve customer issues, with support from management. Provide customers with product and service information. Update existing customer information using our internal systems. Identify and escalate priority issues. Route calls to appropriate departments. Follow up with customers on a regular basis. Update our CRM database and send out appointments through MS Outlook. Keep track of all appointments. Keep up to date on product knowledge through training resources. Complete additional administrative duties assigned by management.

  What you bring to the table:

Experience in CRM and/or Automotive Sales BDC is an asset Team player who is flexible, and solution-driven with proactive analytical and problem-solving skills Effective time management and organizational skills Excellent interpersonal and communication skills; effective verbal, written, and listening skills Attention to detail and high level of accuracy Fast learner and ability to adapt to new and changing processes Excellent decision-making skills Effective computer/keyboarding skills Excellent telephone skills