Building Host

1 month ago


Old Toronto, Canada Equinix, Inc. Full time
p>Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value while supporting their sustainability goals.

Responsibilities

Welcome Desk
  • Act as the “face” of Equinix, creating a positive vibe/first impression at the office front desk/entry area.
  • Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette.
  • Notify Equinix employee hosts of their guest's on-site arrival.
  • Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies.
  • Maintain an orderly and presentable lobby, moving deliveries or broken items out of sight immediately.
Events and Employee Engagement
  • Build a welcoming and collaborative community environment amongst our customers through events.
  • Plan and support coordination, promotion, set-up and clearing of on-site CRE led or supported events.
  • Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events.
  • Partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events.
Office Communications
  • Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
Building Operations
  • Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed.
  • Provide direction, information to vendors, service providers and Corporate Real Estate staff as required to ensure excellent coordination.
  • Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends.
Business Continuity & Compliance
  • May act as a representative of the safety committee team.
  • Maintain proficiency in fire, safety, security and emergency procedures as per the Playbook.

Qualifications

  • Customer Service or hospitality experience.
  • Project a welcoming attitude by offering a warm and friendly smile, and open body language.

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