Host and Ambassador

5 days ago

Old Toronto, Canada Equinix, Inc. Full time

The Welcome Desk Host is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees.

Key Responsibilities
  • Act as the 'face' of Equinix, creating a positive vibe/first impression at the office front desk/entry area.
  • Greet visitors and employees, engaging in conversation upon arrival and departure.
  • Anticipate and fulfill guests' needs; striving to exceed their expectations.

Some other key responsibilities include:

  • Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette.
  • Coordinate visitor check-ins and security procedures using the Envoy visitor management system.
  • Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies.
  • Maintain an orderly and presentable lobby, moving deliveries or broken items out of sight immediately.
  • Assist with onboarding new employees by providing essential information and resources, supporting no dead ends.
Events and Employee Engagement
  • Build a welcoming and collaborative community environment amongst our customers through events.
  • Cultivate a positive vibe through fun and engaging activities at the front desk.
Office Communications
  • Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
Benefits and Qualifications

We are committed to ensuring that our employment process is open to all individuals, including those with a disability. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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