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Service Manager
2 months ago
Custom Truck One Source “CTOS” 5015 61 Ave., Calgary, AB T2C 3Y6
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
True to our name, Custom Truck One Source designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. CTOS has a rich history spanning 30 years, boasting 40 plus locations in Canada and the USA. Our clients include some of the North America’s utilities, telecom, construction, forestry, oil, and rail companies.
Our Calgary location is a dealer for Terex Utilities, Elliott Equipment, and Versalift and Services Utility Trucks & Equipment including Boom, Bucket, Diggers, Hi-Rail, Aerial Trucks & more.
Summary:
Provide oversight, functional and transactional support in the daily activities of the Service Department to ensure operational integrity. Act as departmental liaison on matters of production output and other matters with General Manager, Regional Vice President, Human Resources Manager, and departments as necessary or directed.
Essential Functions:
Effectively communicate with CTOS Leadership to establish production goals on weekly, monthly, quarterly and annual basis that ensures company production levels are met. Effectively communicate and work with service team to ensure established production goals are met. Effectively communicate with Human Resource Manager about departmental issues, including compliance, risk, performance and other labor force related issues. Effectively work with various team members across organizational structure to establish stock parts inventory standards to ensure timely repair and production budget goals are met within company budget standards. Ensure team operates within best practices for safety. Subject matter expert to train Team Leads and members on diagnosing and repairing equipment. Ensure the repair and replacement of damaged or worn parts on equipment to company quality/safety specifications within the estimated budgets and timelines. Ensure parts order requests are accurate and necessary to reduce parts returns. Ensure technician time logs are completed accurately and timely submitted to establish budgeting and financial data necessary for organizational accounting. Ensure organizational standards and culture are maintained within scope of responsibilities. Always exhibit operational and performance excellence as a positive role model. Perform all duties in in accordance with best practices for a safe work environment.Education & Experience:
College Education desired or High School diploma with related industry experience. Requires three years of related management experience. Experience as a heavy-duty diesel truck mechanic or related is desired.Key Traits:
Detail Oriented, Active Listener, Good manager of personnel, resources, Time management. Mechanical — Knowledge of terminology, machines, parts and tools, including their designs, uses, repair, and maintenance of heavy-duty equipment & diesel trucks along with a general mechanical aptitude. Computers – Knowledge and ability to utilize common software (Microsoft Word, Excel, etc.) and ability to learn industry specific softwareBENEFITS
Retirement Savings Program Extended Health Care Vision care Dental care Disability insurance Employee assistance program Life insurance Paid time off Casual dress