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Salesforce Administrator

4 months ago

Ottawa, Canada Rewind Software Full time
Job Description

We are looking for a Salesforce Administrator to join our Operations team and support Rewind’s upcoming plans to be the only service your business needs to protect its valuable data 

This role is pivotal in leveraging our Salesforce platform to its fullest potential, driving innovation, and supporting our GTM strategies. Rewind is looking for a candidate who is not only technically proficient but also strategically minded to help shape the future of our CRM initiatives.

This critical role is designed for a forward-thinking professional skilled in enhancing CRM functionalities and streamlining processes to support our go-to-market (GTM) teams, including Sales, Marketing, Customer Support, and Partnerships. The ideal candidate will demonstrate a robust ability to balance technical acumen with business insight, ensuring our Salesforce ecosystem is optimized to meet the evolving needs of our team.

In this role, you will:

  • Serve as the primary system administrator for our existing Salesforce environment, enhancing efficiency and utility.

  • Collaborate closely with GTM teams to understand their needs and integrate Salesforce solutions that support business objectives, including automation of processes and improved data management.

  • Participate in the audit of the current Salesforce setup to identify areas for improvement, streamline operations, and ensure the platform's architecture supports scalability and business growth.

  • Design and implement a strategic plan for the Salesforce platform, including custom apps, objects, and workflows, to improve the GTM teams' performance and productivity.

  • Manage all administrative functions of Salesforce, including user account maintenance, reports and dashboards, workflows, and other routine tasks.

  • Oversee the data imported into the system, maintaining clean and duplicate-free records, and ensuring data integrity.

  • Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations with a keen eye on data integrity and security.

  • Act as the go-to expert for Salesforce users. Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.

  • Stay informed of new Salesforce features and functionalities to provide recommendations for process improvements.


Qualifications

We are looking for candidates who have 2-3 years of experience in Salesforce administration in a start-up or a scale-up company, preferably within a B2B SaaS environment.

You hold the following certifications:

  • Salesforce Admin (ADM201 and ADM211) certification.

You also have:

  • Demonstrated ability to work closely with GTM teams and understand their unique needs in a Salesforce context.

  • Previous experience working in a small team with limited resources

  • Exceptional project management, analytical, and problem-solving skills.

  • Excellent verbal and written communication abilities, with the skill to articulate complex requirements and train diverse user groups.

  • A solid understanding of Salesforce best practices, with the capability to implement new processes and encourage user adoption.

  • Experience in managing Salesforce integrations and ensuring data integrity across multiple systems and platforms.

  • Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.

  • Experience working in SaaS

  • Salesforce Architect credentials are a bonus



Additional Information

We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

Our package includes:

  • employee stock options
  • health benefits
  • 3 weeks vacation
  • 7 life leave days
  • 2 Level Up days for professional development
  • 1 volunteer day
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 23 - Jan 1st)
  • 4 week sabbatical after 4 years with us
  • paid parental leave
  • $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
  • $1000/year wellness/home office allowance