Salesforce Administrator

2 days ago

Ottawa, Ontario, Canada Recollective Full time
Job Title: Salesforce Administrator

We are seeking a highly skilled and experienced Salesforce Administrator to join our team at Recollective Inc. As a Salesforce Administrator, you will be responsible for managing the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Key Responsibilities:
  • Serve as a systems administrator for the Salesforce environment
  • Handle all basic to intermediate administrative functions, including user account maintenance, permissions, public groups, sharing rules, reports, and dashboards
  • Build and optimize flows, page layouts, apps, actions, custom settings, validation rules, and other tasks
  • Troubleshoot system issues and outages where required
  • Implement processes, automations, and other new or enhanced features when necessary
  • Perform regular audits of Production/Sandbox environments
  • Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes
  • Review, test, and plan Salesforce regular release and packaged app updates
  • Identify unused or underutilized platform features
  • Communicate any platform changes to end users and management
  • Technical documentation
  • Work with integrated applications, including AWS Connect, Adobe Sign, Conga, Celigo, NetSuite, LinkSquares, Gong, Outreach, and Mailchimp
Requirements:
  • University degree/diploma in a technical subject
  • Minimum 2 to 3 years of experience as a Certified Salesforce Administrator
  • Experience implementing Salesforce configuration changes, including custom objects and fields, page layouts, roles and permissions, record types, dynamic layouts, apps, actions, approval processes, flows, custom settings, mobile administration
  • Strong understanding of best practices and functionality
  • Sales Cloud and Service Cloud experience
  • Strong data management abilities
Preferred Qualifications:
  • Developer experience, including APEX
  • Experience integrating apps and third-party services into complex Salesforce environments
  • Experience analyzing requirements, writing functional specifications, conducting tests, and interacting with business users
  • Experience working with Salesforce Billing and CPQ modules
  • The ability to identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices
What We Offer:
  • Competitive compensation and reward people based on performance
  • Comprehensive health benefits, including a generous healthcare spending account
  • 3 weeks' vacation, 3 personal days each year, and a flexible statutory holiday policy
  • Generous Group RRSP matching and more

We are an equal opportunity employer and welcome applications from all qualified individuals, including women, Indigenous peoples, people with disabilities, and racialized people, people from gender and sexually diverse communities.

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