Service Desk Technician

2 months ago


London, Canada Info-Tech Research Group Full time

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic. We are in the Top 3 on LinkedIn's Top Companies List in Canada. Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development. We provide financial support for professional development and training.

The Role
The Service Desk Technician Level 1’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.


Major Responsibilities:

Provide support for incoming requests via Service Desk ticket, telephone, chat and self-service portal Prioritize incidents and service requests within target SLA’s Record detailed information into Service Desk ticketing system Provide support for laptops, printers and peripheral devices including providing hardware and software setup, support Maintain technical documentation via solution library with respects to installation of software, configuration of hardware and troubleshooting Maintain hardware asset management and software licensing Engage vendor support contacts to resolve technical problems with desktop computing equipment and software Provide support for meeting room and audio-visual systems on-premises Provide users “How to” training on basic to intermediate application functions Escalate to Intermediate support as required Participate in after hours on call rotation schedule (evenings, weekends and holidays) Other duties as assigned by the Manager

Education and Experience

College/University diploma/degree in progress in related field (Computer Systems not development/testing) 1-3 years of experience in a service desk role Interest in working with technology (independent work)


Skills

Fluent in spoken and written English Strong written and verbal communication skills Strong documentation skills with desire to understand and follow process Ability to recognize and prioritize critical incidents in a fast-paced environment Working knowledge of O365 administration, Active Directory, Azure AD Application support experience with Microsoft Productivity Suite Excellent problem-solving skills Experience with Windows 10 and Mac OS Mobile device support – Android and iOS Experience with InTune would be considered an asset General understanding of network devices; routers, switches, and access points

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.



  • London, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we are seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks.Key Responsibilities:Provide support for incoming requests via Service Desk ticket, telephone, chat, and self-service...


  • London, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we are seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks.Key Responsibilities:Provide support for incoming requests via Service Desk ticket, telephone, chat, and...


  • London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a strong **Service Desk Technician - Co-op** to join our team. Please ensure that you are legally eligible to work as a co-op. Why join us? We are a growth focused, entrepreneurially spirited company that...


  • London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives...

  • Service Technician

    2 months ago


    London, Canada Vynew Service Inc. Full time

    **Furniture Treatment Technician** Part-time Subcontract **Company Description** Furniture Treatment Technician - London Ontario **Bringing Your Furniture Back to Life** Vynew is a furniture service company with a great reputation in Ontario. For more than 15 years, Vynew has provided professional furniture inspection, assembly, repair and cleaning...


  • London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from...


  • London, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we're seeking a skilled Service Desk Technician to join our team. As a key member of our IT support team, you'll play a vital role in ensuring the smooth operation of our computer systems and providing top-notch support to our end-users.Key Responsibilities:Provide timely and effective support to end-users via phone, email, and...


  • London, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we're seeking a skilled Service Desk Technician to join our team. As a key member of our IT support team, you'll play a vital role in ensuring the smooth operation of our computer systems and providing top-notch support to our end-users.Key Responsibilities:Provide timely and effective support to end-users via phone, email, and...


  • London, Canada VersaBank Full time

    **LOCATION: LONDON, ON** *** *** **VersaBank** is an inclusive, entrepreneurial, Schedule 1 Chartered Bank with over $4.3 billion in assets and growing. As Canada’s most innovative bank, VersaBank operates as a branchless financial institution that obtains its deposits and provides most of its loans and leases electronically, with innovative deposit and...

  • IT Service Technician

    5 months ago


    London, Canada Zucora Inc. Full time

    **Summary**: This position requires effective communication and collaboration with colleagues and clients through various channels. **Representative Tasks**: - Install and perform minor repairs on hardware, software, or peripheral equipment, following design or installation specifications. - Issue and decommission hardware such as computers, tablets,...


  • London, Canada Control Play Full time

    **Position: IT & Help Desk Technician - Full Time** **Start Date**: ASAP **Hours**: 40 hrs per week (Afternoon/Evening Shift) **Salary**: Starting at $47,500 - $58,000/year **Vacation**: 2 weeks paid after 6 months **Benefits**: Great benefits package and bonuses **DO YOU LOVE SOLVING TECHNICAL PROBLEMS AND ENJOY HELPING OTHER BUSINESSES TO SUCCEED?...


  • London, Canada Attache Group Inc Full time

    **Basic Functions**: - Troubleshoot and resolve end user client support issues on their laptops and desktops - Provide IT support for our client’s server, storage and network infrastructure, both on-premise and in the cloud - Ensure the highest level of customer service in a collaborative environment with a keen focus on helping our clients resolve issues...

  • Service Desk Analyst

    5 months ago


    London, Canada J.D. Power Full time

    **Title**:Service Desk Analyst - 12 months assignment **Location**:Remote Canada **Reports To**:Service Desk Manager **J.D. Power** is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D....


  • London, Canada MEINEKE CAR CARE Full time

    Cashing out customers and reviewing with them their invoices in detail as needed - Greeting customers promptly in person and on the phone - Ability to provide excellent customer service experiences consistently - Provide consistent feedback related to daily activities and observations - Ability to work in a fast paced environment and make decisions quickly -...

  • Help Desk Technician

    5 months ago


    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • Help Desk Technician

    5 months ago


    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...


  • London, Ontario, Canada Ontario Public Service Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at the Ontario Public Service. As a Maintenance Technician, you will be responsible for performing routine maintenance and repairs on machinery and equipment to ensure optimal performance and efficiency.Key ResponsibilitiesPerform routine maintenance and repairs on machinery and...


  • London, Ontario, Canada Ontario Public Service Full time

    Maintenance TechnicianWe are seeking a skilled Maintenance Technician to join our team at the Ontario Public Service. As a Maintenance Technician, you will be responsible for ensuring the smooth operation of our equipment and machinery.Key Responsibilities:Read and interpret blueprints, maps, drawings, and specificationsPerform maintenance and repairs on...


  • London, Ontario, Canada Ontario Public Service Full time

    Job Summary: We are seeking a skilled Maintenance Technician to join our team at the Ontario Public Service. As a Maintenance Technician, you will be responsible for performing routine maintenance and repairs on equipment and machinery to ensure optimal performance and efficiency.Key Responsibilities:Perform routine maintenance and repairs on equipment and...


  • London, Ontario, Canada Ontario Public Service Full time

    About the Role:The Ontario Public Service is seeking a skilled Maintenance Technician to join our team. As a Maintenance Technician, you will be responsible for ensuring the smooth operation of our facilities by performing routine maintenance tasks, troubleshooting equipment issues, and conducting repairs.Key Responsibilities:Perform routine maintenance...