Service Desk Technician

3 months ago


London, Canada Info-Tech Research Group Full time

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic. We are in the Top 3 on LinkedIn's Top Companies List in Canada. Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development. We provide financial support for professional development and training.

The Role
The Service Desk Technician Level 1’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.


Major Responsibilities:

Provide support for incoming requests via Service Desk ticket, telephone, chat and self-service portal Prioritize incidents and service requests within target SLA’s Record detailed information into Service Desk ticketing system Provide support for laptops, printers and peripheral devices including providing hardware and software setup, support Maintain technical documentation via solution library with respects to installation of software, configuration of hardware and troubleshooting Maintain hardware asset management and software licensing Engage vendor support contacts to resolve technical problems with desktop computing equipment and software Provide support for meeting room and audio-visual systems on-premises Provide users “How to” training on basic to intermediate application functions Escalate to Intermediate support as required Participate in after hours on call rotation schedule (evenings, weekends and holidays) Other duties as assigned by the Manager

Education and Experience

College/University diploma/degree in progress in related field (Computer Systems not development/testing) 1-3 years of experience in a service desk role Interest in working with technology (independent work)


Skills

Fluent in spoken and written English Strong written and verbal communication skills Strong documentation skills with desire to understand and follow process Ability to recognize and prioritize critical incidents in a fast-paced environment Working knowledge of O365 administration, Active Directory, Azure AD Application support experience with Microsoft Productivity Suite Excellent problem-solving skills Experience with Windows 10 and Mac OS Mobile device support – Android and iOS Experience with InTune would be considered an asset General understanding of network devices; routers, switches, and access points

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.



  • London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives...

  • Service Technician

    3 months ago


    London, Canada Vynew Service Inc. Full time

    **Furniture Treatment Technician** Part-time Subcontract **Company Description** Furniture Treatment Technician - London Ontario **Bringing Your Furniture Back to Life** Vynew is a furniture service company with a great reputation in Ontario. For more than 15 years, Vynew has provided professional furniture inspection, assembly, repair and cleaning...

  • Service Technician

    2 weeks ago


    London, Canada Vynew Service Inc. Full time

    **Furniture Treatment Technician** Part-time Subcontract **Company Description** Furniture Treatment Technician - London Ontario **Bringing Your Furniture Back to Life** Vynew is a furniture service company with a great reputation in Ontario. For more than 15 years, Vynew has provided professional furniture inspection, assembly, repair and cleaning...


  • London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from...


  • London, Canada Info-Tech Research Group International Full time

    **Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives...


  • London, Canada VersaBank Full time

    **LOCATION: LONDON, ON** *** *** **VersaBank** is an inclusive, entrepreneurial, Schedule 1 Chartered Bank with over $4.3 billion in assets and growing. As Canada’s most innovative bank, VersaBank operates as a branchless financial institution that obtains its deposits and provides most of its loans and leases electronically, with innovative deposit and...


  • London, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we're looking for a skilled Tech Support Specialist to join our team as a Help Desk Technician. This role is an exciting opportunity to work with cutting-edge technology and provide top-notch support to our clients.About the RoleThe Tech Support Specialist will be responsible for ensuring seamless computer operation for...

  • IT Service Technician

    6 months ago


    London, Canada Zucora Inc. Full time

    **Summary**: This position requires effective communication and collaboration with colleagues and clients through various channels. **Representative Tasks**: - Install and perform minor repairs on hardware, software, or peripheral equipment, following design or installation specifications. - Issue and decommission hardware such as computers, tablets,...


  • London, Canada Control Play Full time

    **Position: IT & Help Desk Technician - Full Time** **Start Date**: ASAP **Hours**: 40 hrs per week (Afternoon/Evening Shift) **Salary**: Starting at $47,500 - $58,000/year **Vacation**: 2 weeks paid after 6 months **Benefits**: Great benefits package and bonuses **DO YOU LOVE SOLVING TECHNICAL PROBLEMS AND ENJOY HELPING OTHER BUSINESSES TO SUCCEED?...


  • London, Canada Attache Group Inc Full time

    **Basic Functions**: - Troubleshoot and resolve end user client support issues on their laptops and desktops - Provide IT support for our client’s server, storage and network infrastructure, both on-premise and in the cloud - Ensure the highest level of customer service in a collaborative environment with a keen focus on helping our clients resolve issues...


  • London, Canada MEINEKE CAR CARE Full time

    Cashing out customers and reviewing with them their invoices in detail as needed - Greeting customers promptly in person and on the phone - Ability to provide excellent customer service experiences consistently - Provide consistent feedback related to daily activities and observations - Ability to work in a fast paced environment and make decisions quickly -...

  • Help Desk Technician

    6 months ago


    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • Help Desk Technician

    6 months ago


    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • Service Desk Analyst

    2 hours ago


    London, Canada EllisDon Corporation Full time

    **Connect with us**LinkedIn**,**Instagram**,**Facebook**,**Twitter** **Thinking about a change?** We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core **values** empower people to deliver great careers to one another and develop creative solutions for complex problems on some of...


  • London, Canada John Aarts Group Ltd. Full time

    As one of Ontario’s established integrated construction services companies, the John Aarts Group Ltd., which includes J-AAR Excavating, AAROC Aggregates, AAROC Equipment, Concrete Forming (1980) and Dutch Brothers Ready Mix is proud to have participated in the growth and development of Southwestern Ontario. **Envir**on**ment** While supporting a...

  • Information Technology

    3 months ago


    London, Canada Children's Aid Society of London & Middlesex Full time

    **Job Summary** The Information Technology Technician (IT Technician) supports the effective operation and maintenance of systems hardware and software as well as its’ related infrastructure, for the Children’s Aid Society of London and Middlesex (CASLM). With a focus on accessibility and support, this position ensures users receive maximum benefits from...

  • Front Desk Assistant

    6 months ago


    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Front Desk Coordinator

    6 months ago


    London, Canada Stichi Shop Inc. Full time

    Overview We are seeking a highly organized and customer service-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our office, you will play a crucial role in providing exceptional service to our patients and visitors. If you have excellent communication skills, attention to detail, and the ability to multitask...

  • Front Desk Manager

    2 months ago


    London, Canada Hannah Beauty Studio INC Full time

    Job Title: Front Desk Manager Job Summary: Key Responsibilities: - Client Service and Experience: - Greet and welcome clients, creating a friendly and professional environment. - Schedule and confirm client appointments, ensuring efficient booking and availability. - Handle client feedback and complaints with grace and professionalism, ensuring all issues...


  • London, Canada Pure-Health Welness Centre Full time

    **Pure-Health Wellness Centre is looking for an outgoing, friendly and organized individual to join our team as a part time front desk/receptionist.** If you’re passionate about natural health, enjoy making a positive impact in people’s lives, and thrive in a dynamic, upbeat environment, we’d love to meet you! Part time with some Saturday and early...