Help Desk Support Technician

2 months ago

London, Canada VersaBank Full time

**LOCATION: LONDON, ON**

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**VersaBank** is an inclusive, entrepreneurial, Schedule 1 Chartered Bank with over $4.3 billion in assets and growing. As Canada’s most innovative bank, VersaBank operates as a branchless financial institution that obtains its deposits and provides most of its loans and leases electronically, with innovative deposit and lending solutions for financial intermediaries that allow them to excel in their core businesses.

We are currently looking to add a Help Desk Support Technician to our IT team. This will be an in-office role working out of our VersaBank Innovation Centre of Excellence (VICE) office.

**Primary Responsibilities include**:

- Log and track user support requests, ensuring timely resolution and communication with others
- Assist in the deployment, configuration, and troubleshooting of IT equipment
- Maintain and update technical documentation and procedures for common issues and solutions
- Perform basic system administration tasks
- Provide support during IT system updates/upgrades, minimizing downtime for bank staff
- Collaborate with IT team members to identify opportunities for improving systems performance and user experience
- Always Ensure compliance with the Bank’s IT policies and security protocols

**Qualifications**:

- Bachelor’s degree or diploma in a related technical field
- 1-3 year experience in a technical help desk role
- Familiarity with network troubleshooting, including VPNs, wifi, and LAN
- Experience with IT support ticketing systems
- Experience with Windows 10 or higher, Windows Server an asset as well as familiarity with Office 365
- Excellent analytical skills and a creative approach to problem solving
- Knowledge of current technological developments/trends
- Strong interpersonal and communication skills, and the ability to work effectively with a wide range of responsibilities/stakeholders
- Willingness to learn and provide end-user support
- Ability to work with a team to solve complex problems as well as do independent research

We offer excellent career advancement opportunities, an informal, positive work environment, and a very competitive compensation package that includes base salary, an outstanding benefit package, tuition refund program, pension supplement, fitness club membership and participation in an attractive incentive award program.

**Application Procedure**:
We thank you for taking the time to apply. Please be advised that only those applicants selected for an interview will be contacted.

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