Help Desk Technician

4 months ago


London, Canada Asurtec Solutions Inc. Full time

Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
**Work setting**:

- Help desk
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Work under pressure
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



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