IT Service Technician

4 months ago

London, Canada Zucora Inc. Full time

**Summary**:
This position requires effective communication and collaboration with colleagues and clients through various channels.

**Representative Tasks**:

- Install and perform minor repairs on hardware, software, or peripheral equipment, following design or installation specifications.
- Issue and decommission hardware such as computers, tablets, printers, switches, etc.
- Document IT service fixes, request fulfillment, maintenance, and project tasks using JIRA - IT

Service Desk.
- Respond to user inquiries about computer software or hardware operation to resolve problems.
- Provide technical support for all aspects of the ZucoraHome community, both in-person and virtually. This role may require on-site support at the London home office.
- Collaborate closely with customers to meet their needs while adhering to outlined SLA requirements.
- Provide daily operations reports to the IT Service Manager, detailing the completion and resolution of assignments.

**Minimum Qualifications**:
2 years of relevant technical computing work experience; or any equivalent combination of education and experience.

**Preferred Qualifications**:
3 or more years of technical support experience.

Completion of a Computer Science program

Any relevant certifications to include, but not limited to, Comptia A+, Network+, Security+, AppleCare

Mac Technician, Microsoft 365: Modern Desktop Administrator Associate, Google IT Support, and more.

**Job Types**: Full-time, Permanent

**Salary**: From $35,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, ON N5V 3K5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Work Location: Hybrid remote in London, ON N5V 3K5

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