HRdirect Technical Consultant, Benefits

2 weeks ago

Montreal, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a HRdirect Technical Consultant-Benefits for a 6 months contract to join our HRdirect Service Center team.

This newly created role will act as the first point of contact to answer questions from our employees and managers on all Intact’s Group Benefits related questions For more complex inquiries, you will collaborate with internal & third party service providers to resolve such issues and ensure client satisfaction. You will have access to guidelines, knowledge base, policies & procedures to help you with answering benefits related questions from our employees and managers.

What you’ll do here:

Analyze, resolve, and coordinate the various inquiries about benefit questions from our employees and managers based on best practices and our knowledge base

Collaborate with internal teams and third-party service providers to resolve complex issues and ensure client satisfaction.

Log all calls and document all the steps leading to the resolution.

Participate in keeping the benefits portion of our knowledge base up to date.

Collaborate with different teams to find the appropriate solutions ​for any benefits related questions.

Ensure consistent and accurate responses and recommend improvements.

Participate, on an ad hoc basis, in various team projects. 

What you bring to the table:

Education in human resources, administration or similar experience

Strong client/customer service and interpersonal skills

Demonstrates initiative, good judgment and autonomy

Capacity to adapt rapidly in an ever-changing environment.

Good understanding of Workday - an asset

Experience in benefits management - an asset

High level of attention to detail and accuracy

Known for teamwork and collaboration

Positive attitude, autonomy, and strong sense of ethics 

Proven verbal and written communication skills.

Bilingualism in French and English required - Need to interact on a regular basis with colleagues across the country

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

Inspiring leaders and colleagues who will lift you up and help you grow

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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