Technical Service Representative

6 months ago

Québec City, Canada Ortho Clinical Diagnostics Full time

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role:

As we continue to grow as QuidelOrtho, we are seeking a Technical Service Representative, based in Quebec City, Quebec , Canada to provide on-site technical product services including installation, service, and equipment repair to customers. This is a remote position that offers a company car, gas card, cell phone and laptop. All vehicle maintenance will be covered by QuidelOrtho. The ideal candidate should be located within Quebec City for this position.

The Responsibilities:

You will install, troubleshoot, repair, test and certify the full range of electronic medical devices, distributed by QuidelOrtho, needing field service support

You will provide service to hospitals across the Quebec and other provinces when required

You will be required to accurately complete all paperwork associated with service calls and scheduled PMs

It will be essential that you are current on industry practices. You will assist QuidelOrtho Account Managers with customer presentations and trade shows as required.

Perform other work-related duties as assigned

​

​

​

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required:

Education : A community college or university graduate from an electronic/biomedical engineering program or equivalent is required

Bilingual in English and French

Must have superior oral and written English communication skills, strong analytical skills and a high level of drive and initiative

Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment are required

Safe driving skills are required

Must be able to legally travel to the US for new hire training

Must have the ability to lift 75lbs

Must be able to legally work in Canada as we are not offering sponsorship for this position

Travel : Up to 70% travel is required for this position

Preferred:

Experience working in hospitals laboratories repairing medical equipment is an asset

The Key Working Relationships

Internal Partners:

Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director

Sales: Sales Director, Account Managers, Sales Manager, Marketing

Technical Specialists, Field Application Specialists, Technical Support Specialists

Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)

External Partners:

Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment

Typical work week and hours with overtime required in an outside field service environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 75 pounds.

#LI-CG1

  • Technical Service Representative

    6 months ago

    Quebec City, Canada Xerox Full time

    **_Technical Service Representative (On-site dedicated and/or on the road)_** - Workplaces: Quebec Region_ The incumbent is responsible for diagnosing and repairing equipment issues, modifications, installations, and equipment removal within a specified geographic area or on a dedicated site. They will carry out planned activities as required. The...

  • Technical Service Representative

    6 months ago

    Quebec City, Canada QuidelOrtho Full time

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Regional Sales Representative

    7 months ago

    Québec City, Canada TR Electronic Full time

    TR Electronic, a world-wide, technologically advanced distributor and manufacturer of quality automated positioning devices and sensors, has an immediate opening for a Regional Sales Representative. We are seeking an energetic, motivated and entrepreneurial sales professional to prospect, develop new business and service existing business within a...

  • Outside Technical Sales Representative

    8 months ago

    Quebec City, Canada DXP I NatPro Full time

    DXP/Natpro is looking for an **Outside Technical Sales Representative,** who will promote and secure the sale of Natpro’s pump products to various customers (End Users, Engineering Firms, OEM’s and Contractors) within the assigned territory (Province of Quebec) and market sectors. **Primary Duties and Responsibilities**: - Generate sales / prospecting...

  • Customer Service Representative

    1 month ago

    Québec City, Canada Smart & Biggar Full time

    Customer Service Representative Montreal Metropolitan Area, QC, Canada ● Montreal, QC, Canada ● Pincourt, QC, Canada ● Vaudreuil-Dorion, QC, Canada Req # Friday, November 15, Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent Workplace Flexibility: We have a policy that allows...

  • Financial Services Representative

    7 months ago

    Québec City, Canada NBC Full time

    Area of Interest: Advisory services, Personal banking ...

  • Technical Sales Representative

    6 months ago

    Quebec City, Canada Qualitest Full time

    Qualitest, a North American based company offering a wide range of materials testing equipment and analytical devices, and as part of our expansion plan is looking for a savvy inside Technical Sales representative to market our competitive range of quality control equipment, testing machines and scientific laboratory instruments. This position may be...

  • Customer Service Representative

    4 weeks ago

    Québec City, Canada Lebeau Vitres d'Autos - Ste-Foy Full time

    CUSTOMER SERVICE REPRESENTATIVE JOB AT QUÉBEC CITY FOR LEBEAU VITRES D'AUTOS - STE-FOY.Expected salary rangeup to $23.50 / hWorkplace : Québec City, QCTasksAnswer phone requestsCustomer follow-upCustomer serviceREQUIREMENTSExperience1 year as Customer Service Representative1 year as Liaison AgentDriver's licensePassenger Car Driver's...

  • Field Service Representative

    6 months ago

    Quebec City, Canada Hunter Engineering Company Full time

    Do you have a passion for customer service and a high level of technical ability? We’re seeking a** **Field Service Representative** for our **Quebec City, QC** market. If you possess: - Excellent customer service skills, superior organizational skills, and a self-starter mentality - High level of technical ability - Previous technical service and/or...

  • Bilingual Customer Service Representative

    1 month ago

    Québec City, Canada Equest Full time

    Paid training will start on January 20, 2025. You must be available to attend the full 10 weeks training. Your Moneris Career - The OpportunityWe all know that it feels good to help someone. Why not make it a career and get paid for it?As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide...

  • Cdn Mil Field Service Representative

    7 months ago

    Quebec City, Canada Bell Helicopter Full time

    Job Description - CDN MIL Field Service Representative (Petawawa) (323220) **Job Description**: CDN MIL Field Service Representative (Petawawa) **Job Number**: 323220) Description Bell Textron Canada ltee is looking for new talented individuals, to join the team, that are excited to support our Canadian troops through excellence in service support and...

  • Technician in Telecommunications, Bts

    7 months ago

    Quebec City, Canada Bell Technical Solutions Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...

  • Branch Representative

    5 months ago

    Québec City, Canada Le Groupe Master Full time

    Job Number: J0724-0274 Job Type: Regular City, Province, Country: Québec, Quebec, Canada Job Category: Branch offices Number of Positions: 1 Job Location: Québec As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting...

  • Customer Service Representative

    3 months ago

    Québec City, Canada PAL Aerospace Full time

    At  PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...

  • Technical Sales Representative

    7 months ago

    Québec, Canada John Crane Full time

    **Duties & Responsibilities** - Identifying and securing sales opportunities of all products or services offered to develop, grow the business and expand market share. - Building, managing and enhancing relationships with customers in the defined territory. - Use CRM tool to manage customer relationships which includes leads, opportunities, orders and...

  • Financial Services Representative

    7 months ago

    Quebec City, Canada National Bank of Canada Full time

    A career as Financial Services Representative in Investments at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Financial Planners in all their administrative investment activities, while participating in business development activities with clients. **Your job**: - Optimize interactions with...

  • Field Service Representative

    3 weeks ago

    City of Langley, Canada Best Buy Full time

    Field Technical Service Representative (Full Time)Are you passionate about working with people and technology? We are hiring immediately for a field technical services representative, which at Best Buy we call a field service agent.Join us and grow your career with our retail team as a field technical services representative today!No experience required, we...

  • Outside Sales Representative | Westburne Quebec

    7 months ago

    Québec City, Canada Electrical & Automation Industry Careers Full time

    Westburne is much more than electrical products. With over 100 branches across Canada and more than 1,000 employees, Westburne is Canada's leader in energy solutions, renewable energy, wiring and cabling, automation and connected network solutions. We are constantly evolving to meet the needs of all our commercial, industrial and institutional customers,...

  • Food Service Representative

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time $23,000 - $35,000

    We are seeking a skilled Food Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card...

  • Représentant de Services

    3 months ago

    Québec City, Canada Bio-Rad Laboratories, Inc. Full time

    Bio-Rad Canada Laboratories est présentement à la recherche d'un représentant de services basé à la ville de Québec et couvrant toute la région de Québec.   Qu’il s’agisse d’un appel de maintenance de routine ou de la recherche de solutions afin de régler des problèmes, nos représentants techniques jouent un rôle de premier plan...