Bilingual Collections Specialist

2 months ago


Oakville, Canada Robert Half Full time

Robert Half is seeking a Bilingual French Collections Specialist for a 6-month on-site contract opportunity in Mississauga, Ontario. This pivotal role requires effective management of email communications, addressing both internal and external customer inquiries, and handling a high volume of incoming calls.


Key Responsibilities:

  • Manage departmental email communications and respond to customer inquiries.
  • Prepare and dispatch disconnection letters for overdue accounts via registered mail.
  • Engage with customers to confirm receipt of invoices and the payment process.
  • Administer customer forms and requested documents.
  • Perform collections calls on overdue accounts as needed.
  • Handle a large volume of incoming calls with timely follow-up.
  • Assist in setting up and updating pre-authorized payment accounts.
  • Execute various other collections duties as necessary.



  • Bilingual in French and English required
  • Proven experience in Accounts Receivable (AR), Billing Functions, Collection Processes, and B2B Collections.
  • Ability to manage difficult situations and provide effective solutions.
  • Capability to efficiently answer inbound calls
  • Experience in managing various billing functions
  • Knowledge and understanding of claim administration
  • Strong communication and negotiation skills
  • Detail-oriented with excellent organizational skills
  • Ability to work independently and as part of a team
  • Proficiency in using computer software and databases for record keeping
  • Demonstrable problem-solving and decision-making skills
  • High level of integrity and professionalism
  • Ability to handle sensitive and confidential information appropriately
  • Flexibility to adapt to changes in procedures and job assignments.



Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. - whenever you choose - . , notifications of AI-matched jobs, and much more.

. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.



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