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Bilingual Accounts Receivable Specialist

2 months ago

Oakville, Ontario, Canada Sika Full time

Job Summary:

The Bilingual Accounts Receivable Specialist will be responsible for collecting outstanding payments from customers in a professional and timely manner. This role requires strong communication skills, both written and verbal, to effectively interact with internal and external customers.

Key Responsibilities:

  • Collection and Follow-up: Assist in collection calls on past due accounts while maintaining customer goodwill and resolving any issues in a professional manner.
  • Investigation and Resolution: Investigate disputed invoices and correspond with customers to resolve collection issues related to short payments, reconciliations, discrepancies, etc.
  • Customer Master Data: Update customer master data as required to ensure accurate and up-to-date information.
  • Shipping Inquiries: Address inquiries from shipping and provide timely responses to ensure customer satisfaction.
  • Issue Escalation: Escalate issues and/or problem accounts to Credit Management as required.

Working Conditions:

  • Office Environment: Work in a standard office environment with minimal distractions.
  • Communication: Consistently converse with customers and colleagues through phone and email.

Requirements:

  • Bilingualism: Bilingual in French and English required.
  • Experience: Minimum 2 years of credit/collections experience.
  • ERP Systems: Working knowledge and experience in ERP systems, specifically SAP is an asset.
  • Education: Enrollment in the CCP program completion or in-process, through the Credit Institute of Canada is an asset.

What We Offer:

  • Flat Hierarchy: A flat hierarchy with direct decision-making processes and decentralized organizational units.
  • Diversity and Inclusion: A diverse workforce that contributes to our success.
  • Benefits: Life insurance, disability, and wellness program, retirement savings programs including RRSP and pension plan with up to 5% employer's contribution, and an additional week off during Christmas and New Year.