Call Centre Operator

2 months ago

Oakville, Canada Halton Healthcare Full time
Job Description

The Operator for the Call Centre is the link between the customer and the support areas in the delivery of prompt, efficient customer-focused service. The incumbent will perform and coordinate a variety of duties related to office administration, scheduling and dispatch of service requests.

Schedule non-urgent patient transport appointments with designated transport partners  Notify nursing and call centre team of any changes in schedules and delays Manage and pull a variety of reports as per the managers directive  Answer phones, and email correspondence in a professional and courteous manner  Other duties as assigned Demonstrates active, personal, customer involvement; visibility; open-mindedness. Offers professional service to facility staff, internal and external customers, and suppliers. Promotes team orientation, effective communication and accountability. Maintains confidentiality and integrity. Coordinates and promotes the effective operations of the daily office activities including the input of payroll. Greet incoming calls by the use of phone etiquette standards to accurately dispatch calls to the designated service areas. Maintains effective hospital/facility relationships and communication to provide the excellent quality of service to the Hospital and Community Complies with organization, department specific and Human Resources policies and procedures. Possesses awareness of and willingness to learn about current regulatory agency/accreditation requirements and guidelines. Ongoing learning and actively providing feedback on best practice.

Qualifications

Post-secondary education or experience in a comparable position preferred. Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word, PowerPoint, Meditech, Internet etc.) and continuous learner. Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders. Experience in purchasing and supply chain management an asset.  Excellent organizational skills along with flexibility of shift changes. Ability to remain focused in high stress situations. Extraordinary customer service transferable skills with both verbal and written communication skills. Self-directed and able to govern with minimal supervision. Versatility and reliability within a multi-disciplinary department. Healthcare environment experience and medical terminology is an asset. Must be able to meet the physical demands of the position. Satisfactory employment and attendance record required. Post-secondary education or experience in a comparable position preferred. Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word, PowerPoint, Meditech, Internet etc.) and continuous learner. Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders. Experience in purchasing and supply chain management an asset.  Excellent organizational skills along with flexibility of shift changes. Ability to remain focused in high stress situations. Extraordinary customer service transferable skills with both verbal and written communication skills. Self-directed and able to govern with minimal supervision. Versatility and reliability within a multi-disciplinary department. Healthcare environment experience and medical terminology is an asset. Must be able to meet the physical demands of the position. Satisfactory employment and attendance record required.

Additional Information

REPOST

Hours: Monday to Sunday; Days; 0500-1300 (Hours subject to change based on operational requirements)

Salary: $ - $ per hour

OPEN UNTIL FILLED

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