Call Center Agent/ Patient Coordinator

3 months ago

Oakville, Canada Provis Oakville Full time

**Department**:Call Centre Oakville

Employment Status: Full-time, hourly paid

Purpose of the Position
- Patient appointment booking and patient relations

Working Relationship / Guidance
- Works collaboratively with administration, clinical staff and physicians;
- Is accountable to and works under direct supervision of Assistant Manager;
- Acts in accordance with the behavioural standards and policies of Provis-Rudd Clinics.

**Physical Requirements of the Position**
- Physical Skills: Keyboard skills
- Physical Demands: Extended periods of sitting in a restricted position. Ability to wear head phone while efficiently typing 2 hands at the same time. Efficiently using computer and telephone equipment.
- Mental Demands: Concentration while inputting phone numbers and dealing with enquiries. Extremely challenging when busy and working alone. Ability to function well under stress;
- Emotional Demands: Dealing with emergency calls and distressed relatives.

Education, Qualifications, Knowledge and Skills
- High School Diploma with at least three years experience in medical reception and medical records;
- Previous hospital or medical clinic experience desirable;
- Above average telephone manner and skills;
- Strong written communication skills and excellent command of the English language;
- Computer skills at the intermediate level;
- Good organization and prioritizing skills, attention to detail;
- Caring and compassionate manner;
- Flexibility.

Pay: From $17.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- OAKVILLE, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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