Call Operator

3 days ago


Oakville, Canada Travel Flow Services Full time

**Overview**
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and assist with various requests while ensuring a positive experience. If you have a passion for helping others and possess strong communication skills, we want to hear from you

**Responsibilities**
- Respond promptly to incoming calls and provide accurate information to customers.
- Address customer inquiries, concerns, and complaints with professionalism and empathy.
- Utilize effective communication skills to upsell products and services when appropriate.
- Maintain accurate records of customer interactions through data entry in the system.
- Demonstrate excellent phone etiquette while engaging with customers.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
- Assist in training new team members as needed.

**Experience**
- Proven experience in customer service or call center environment is preferred.
- Familiarity with sales techniques and upselling strategies is a plus.
- Proficient in data entry with attention to detail.
- Excellent phone etiquette and interpersonal skills.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.

Join us as we strive to deliver outstanding service and support to our customers

Pay: From $22.50 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care

Schedule:

- Day shift
- Evening shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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