Manager, Patient Transport, Waste, Linen, Call Centre

Company Description Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always
At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.
We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Job Description The Manager, Patient Transport, Waste & Linen, Call Centre at the Oakville Trafalgar Memorial Hospital is a core member of the Support Services Management team. The Manager is responsible for developing and implementing specific policies, standards and practices related to the efficient management of the centralized call centre, patient transport, waste and linen management, continuous quality improvement plans and goals, as well as monitoring and maintaining both legislated and corporate standards and compliance metrics.
The role will have oversight and accountability for the day-to-day site operations, including but not limited to the following:
The provision of efficient patient transport throughout the facility
The management of all waste functions throughout the facility
Providing direction to staff and managing the centralized call centre; related software
Ensure that all standards are in keeping with best practice guidelines, appropriate legislation and budget parameters
Working closely with nursing units, clinical areas in managing patient transport and waste requirements
Providing technical and non-technical training, coaching, recruitment, orientation, performance and attendance management
Manage financial resources in keeping with strategic directions and goals of the department and organization

Qualifications Minimum 5 years experience in Healthcare Environmental Services (including Portering, Waste & Linen Management, Call Centre)
Diploma/Degree in Environmental Services Management or equivalent required (OHA Environmental Management Level 1 and 2)
Membership or qualification to become a member of the CAEM and OHHA
Proven healthcare Environmental Services experience and working knowledge of all healthcare and related regulated infection control practices and processes and knowledge of PIDAC, RICN etc.
Proven ability to manage supply/labour budgets to include labour relations and compliance within the local and central collective agreements of unionized staff. Monitoring performance and hospital policies within a healthcare environment.
Knowledge and experience with various regulatory guidelines i.e. WHMIS, Ministry Waste Guidelines, OH&S Act required
Demonstrated ability to manage operations and staff, establishing and maintaining quality standards, infection control practices, outbreak prevention, linen utilization and the various streams of general, recycling, biomedical, hazardous and confidential waste handling etc.
Demonstrated ability to develop and implement departmental policies and procedures and ongoing operational changes to area job routines, programs and systems to ensure continuous quality improvement.
Strong organizational, multi-tasking and time management skills.
Excellent interpersonal and communication skills, staff development with emphasis on team building
Strong problem-solving, decision-making and analytical skills
Proficiency in Microsoft Office including Word, Excel, and PowerPoint required
Experience working with a computerized scheduling system, patient flow/patient transport system
Experience in managing financial reports and budgets including some knowledge of MIS guidelines
Demonstrated ability to work well independently and as a team and have initiative to continuously improve processes

Additional Information Hours: Monday to Friday, 8:00 am - 4:00 pm (subject to change based on operational requirements) Occasional travel to other sites required
Salary: $51.537 to $63.851 per hour
Date Posted: November 19, 2024
Internal application deadline: November 26, 2024
REF1350M
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Company Description Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always
At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.
We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Job Description The Manager, Patient Transport, Waste & Linen, Call Centre at the Oakville Trafalgar Memorial Hospital is a core member of the Support Services Management team. The Manager is responsible for developing and implementing specific policies, standards and practices related to the efficient management of the centralized call centre, patient transport, waste and linen management, continuous quality improvement plans and goals, as well as monitoring and maintaining both legislated and corporate standards and compliance metrics.
The role will have oversight and accountability for the day-to-day site operations, including but not limited to the following:
The provision of efficient patient transport throughout the facility
The management of all waste functions throughout the facility
Providing direction to staff and managing the centralized call centre; related software
Ensure that all standards are in keeping with best practice guidelines, appropriate legislation and budget parameters
Working closely with nursing units, clinical areas in managing patient transport and waste requirements
Providing technical and non-technical training, coaching, recruitment, orientation, performance and attendance management
Manage financial resources in keeping with strategic directions and goals of the department and organization

Qualifications Minimum 5 years experience in Healthcare Environmental Services (including Portering, Waste & Linen Management, Call Centre)
Diploma/Degree in Environmental Services Management or equivalent required (OHA Environmental Management Level 1 and 2)
Membership or qualification to become a member of the CAEM and OHHA
Proven healthcare Environmental Services experience and working knowledge of all healthcare and related regulated infection control practices and processes and knowledge of PIDAC, RICN etc.
Proven ability to manage supply/labour budgets to include labour relations and compliance within the local and central collective agreements of unionized staff. Monitoring performance and hospital policies within a healthcare environment.
Knowledge and experience with various regulatory guidelines i.e. WHMIS, Ministry Waste Guidelines, OH&S Act required
Demonstrated ability to manage operations and staff, establishing and maintaining quality standards, infection control practices, outbreak prevention, linen utilization and the various streams of general, recycling, biomedical, hazardous and confidential waste handling etc.
Demonstrated ability to develop and implement departmental policies and procedures and ongoing operational changes to area job routines, programs and systems to ensure continuous quality improvement.
Strong organizational, multi-tasking and time management skills.
Excellent interpersonal and communication skills, staff development with emphasis on team building
Strong problem-solving, decision-making and analytical skills
Proficiency in Microsoft Office including Word, Excel, and PowerPoint required
Experience working with a computerized scheduling system, patient flow/patient transport system
Experience in managing financial reports and budgets including some knowledge of MIS guidelines
Demonstrated ability to work well independently and as a team and have initiative to continuously improve processes

Additional Information Hours: Monday to Friday, 8:00 am - 4:00 pm (subject to change based on operational requirements) Occasional travel to other sites required
Salary: $51.537 to $63.851 per hour
Date Posted: November 19, 2024
Internal application deadline: November 26, 2024
REF1350M
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

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