Guest Contact Centre Supervisor

2 months ago


Oakville, Canada Hollywood Bowl Group Full time

**The Why, the What and the Who...**:
Are you passionate about delivering an excellent guest experience through every call?

Do you thrive in a fast paced, dynamic environment?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further

The What...

We are looking for a Guest Contact Centre Supervisor to join our team

Here’s some of what you can expect as part of the role
- Answer inbound calls 75% of time and where necessary.
- Train/coach/motivate a team of guest service advisors to deliver against agreed KPIs and sales targets.
- Embrace new systems and processes ensuring all team members are kept informed and properly trained for their roles.
- To deliver fun and motivating new team member training when necessary.
- Wholeheartedly support our sales and service mission by addressing any failings swiftly, and managing team member levels according to business needs.
- Monitoring and reporting on team performance on a daily basis.
- Complete team member investigations / HR Meetings when necessary.
- Deliver monthly reviews to all members of the team with clearly defined objectives.
- To communicate information between centres and GCC team when relevant.
- To ensure that all available sales opportunities are maximised in order to achieve the sales targets
- Aim to always exceed customers expectations on every call.
- To ensure all customer complaints are dealt with timely and to an exceptional standard
- Managing all mailboxes daily making sure all customer contacts are dealt with in a timely fashion
- Work towards achievement of KPIs and sales targets

Hours of work for this role would be 3-10pm or 4-11pm depending on the day of the week.

The Who

The be a successful Guest Contact Centre Supervisor, you’ll have:
Splitsville Entertainment is Canada’s premier family entertainment centre Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.
- Experience in a call centre role, at team lead/supervisor level
- Great relationship building skills
- Passionate about delivering excellent customer service
- Confident and professional telephone manner
- Great communicator
- Previous sales call centre experience
- Motivated and enthusiastic, demonstrating a desire to over-achieve
- Ability to work on own initiative
- Target driven
- Have a problem solving attitude
- Be a committed team member
- Be flexible and adaptable to different working situations
- Proficiency in MS Office - Word, Excel, PowerPoint
- Bilingual in French as asset
- At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company._



  • Oakville, Canada Hollywood Bowl Group Full time $26

    The Why, the What and the Who... Are you passionate about delivering an excellent guest experience through every call? Do you thrive in a fast paced, dynamic environment? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The What... We are looking for a Guest Contact Centre...


  • Oakville, Canada splitsville Full time

    **The Why, the What and the Who...**: Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. Are you a great communicator? Are you passionate about...


  • Oakville, Canada Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. Are you a great communicator? Are you passionate about...


  • Oakville, Canada splitsville Full time $20

    The Why, the What and the Who...Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.Are you a great communicator? Are you passionate about...

  • Front Desk Supervisor

    9 hours ago


    Oakville, Canada Holiday inn Oakville Centre Full time

    Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Desk Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share...


  • Oakville, Canada Holiday inn Oakville Centre Full time

    Reporting to the Guest Service Manager, the Front Desk Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Desk Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share...

  • Guest Service Agent

    7 months ago


    Oakville, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Staybridge Suites Oakville-Burlington** **ADDRESS: 2511 Wyecroft Road, Oakville, ON, L6L 6P8** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing...


  • Oakville, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **THE ROLE**: The Assistant Front Office Manager position is generally responsible for managing and coordinating the activities of all Front Office employees (guest registration, security, telephone services and night audit) to ensure guest satisfaction and maximizing hotel profitability. **ACTIVITIES**: The duties of the Assistant Front Office Manager...


  • Oakville, Canada Town of Oakville Full time

    **Job Details**: Permanent Full-Time Non-Union **Posting Status**: Open to all current Town of Oakville employees and external applicants **Closing Date**: Applications for this position must be received at oakville.ca by no later than 11:59 pm on November 29, 2024. **We offer**: - A defined benefit pension plan (OMERS) - Comprehensive health plan...


  • Oakville, Canada Sandman Hotel Group Full time

    We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including...


  • Oakville, Canada Holiday Inn Oakville Centre Full time

    HOTEL ROOM ATTENDANTS Room attendants (Housekeepers) are responsible for cleaning guest rooms for stay over and checkout guests - Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or specified cleaning agents and tools by extending arms over head, bending and stooping. - Adhere to...


  • Oakville, Canada Staybridge Suites Oakville - Burlington Full time

    **POSITION AVAILABLE: Housekeeping Supervisor** **REPORTS TO**: **Housekeeping Manager** **LOCATION: Staybridge Suites Oakville - Burlington** **ADDRESS: 2511 Wyecroft Road, Oakville, Ontario, L6L 6P8** **SUMMARY**: Under the supervision of the Housekeeping Manager, the Supervisor will thoroughly clean and service guest suites with a high attention to...

  • Maintenance Person

    3 months ago


    Oakville, Canada Holiday inn Oakville Centre Full time

    1. Assist with preventative maintenance and complete work orders to maintain the hotel and keep the hotel in good repair and all rooms available for use. This includes tasks such as replacing ceiling tiles, changing light bulbs, patching drywall, replacing wallpaper, etc., plumbing repairs, painting. 2. Assist in checking systems such as air conditioning...

  • Franchise Hotel

    2 weeks ago


    Oakville, Canada Holiday Inn Full time

    _This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._ **About Us** Holiday Inn Oakville Centre 590 Argus Road, Oakville, ON 147 Guest Rooms, Fitness Centre, Pool, Restaurant, Meeting...


  • Oakville, Canada BrightPath Kids Canada Full time

    **Centre: Oakville, ON** **Job Type: Full-Time, Salary** BrightPath Kids, part of the Busy Bees Global Childcare Community, is growing our team of Early Childhood Educators! BrightPath Kids is a world-class, award winning, innovative provider of early childhood daycare that aims to foster a culture of diversity and open-mindedness for all. **What will you...

  • Franchise Hotel

    2 days ago


    Oakville, Canada Holiday Inn Full time

    _This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._ **About Us** Holiday Inn Oakville Centre 590 Argus Road, Oakville, ON 147 Guest Rooms, Fitness Centre, Pool, Restaurant, Meeting...

  • Banquet Server

    4 months ago


    Oakville, Canada Holiday inn Oakville Centre Full time

    Ability to read and comprehend Banquet Event Orders - Set up banquet/meeting room as per function sheet and as instructed by Supervisor to include linen, dishes, cutlery and glassware. - Move and arrange furniture as per function sheet and customer requests achieving professional and uniform presentation of all items. - This includes considerable physical...


  • Oakville, Canada Sheridan College - Campus Living Centres Full time

    *Must be willing to work rotating shifts including days (7am-3pm), afternoons (3pm-11pm) and nights (11pm-7am) The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their...


  • Oakville, Canada Sheridan College - Campus Living Centres Full time

    *Must be willing to work rotating shifts including days (7am-3pm), afternoons (3pm-11pm) and nights (11pm-7am) The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their...

  • Front Desk Agent

    7 months ago


    Oakville, Canada Sheridan College - Campus Living Centres Full time

    *Must be willing to work rotating shifts including days (7am-3pm), afternoons (3pm-11pm) and nights (11pm-7am) The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their...