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Outreach Assistant
4 months ago
POSITION:
Outreach Assistant – Safekeepers ProgramSTATUS: Temporary; Part-Time
SHIFT: 14 hours per week - 2 days a week (flexible which days Monday-Friday), 8:30 am- 4:30 pm
LOCATION: Vancouver, BC
CLASSIFICATION: Exempt
WAGE: Salaried
CLOSING DATE: Open Until Filled
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission and principles.
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.
About the Position:
Reporting directly to the Outreach Specialist – Special Projects, the Outreach Assistant – Safekeepers Program, supports the operation of Safekeepers Program by coordinating with volunteers, clients, and BC SPCA Community Animal Centres (CACs) to support the intake, foster process and cycle of care for Safekeepers Program animals, and performing related administrative functions.
Some specific duties:
Safekeepers Animal Intakes:
Creates a welcoming and a safe environment for clients and volunteers alike. Follows program protocols for intaking clients and providing program information, in collaboration with the Outreach Specialist. Uses Better Impact to send foster call outs for approved program animals and selects the best fit from list of approved fosters, based on provided information Uses AdobeSign to send and receive foster and client contracts prior to animal drop offs. Liaises with Animal Centre staff and managers, clients, and fosters to schedule drop offs and pick ups. Maintains up to date tracking on program requests, expenses, volunteer training, and foster placements.Foster Support Duties:
Completes training on Better Impact volunteer management system and uses the system for all foster-related activities. Stewards communication with program foster volunteers by sending thank you cards, creating and e-mailing monthly newsletters, and providing excellent service and timely replies on any queries. Coordinates and collaborates with Volunteer Resources team to streamline recruitment and training of volunteers. Collaborates with Volunteer Resources and Managers of Animal Centres in the screening of Safekeeper Program foster volunteers. Seeks alignment between foster volunteer applicants and program values and requirements. Ensures all animals are up to date on vaccines by pulling vaccine reports from ShelterBuddy and, where necessary, scheduling appointments with fosters and Centre staff to have required vaccinations completed. Supports fosters by scheduling vet visits, grooming appointments, and training sessions as needed, processing receipts, and supporting a successful foster period for pet and person. Liaises with the Animal Help Line to ensure timely response to inquiries and ensure Help Line staff have up to date program information.Client Duties:
Supports clients with a trauma-informed communication style informed by program best practices and training. Provides referrals to additional resources as needed . Maintains communication with clients via e-mail, phone, or text every 2 weeks to provide updates on animals while in foster and ensure client cooperation with program. Monitors the Safekeepers email inbox and provides timely responses.Outreach Support
Participates in regular Outreach team meetings. Contributes to team learning. Collaborates with Outreach team members to ensure opportunities to amplify work. Performs other duties as required.Qualifications you need to have:
Post-secondary training in a relevant field, plus 3 years’ experience working with people; or an equivalent combination of education and experience acceptable to the employer Training and experience in social work, volunteer coordination, and/or animal welfare are considered to be assets Knowledge of privacy legislation within British Columbia and demonstrated ability to exercise a high level of professionalism and discretion with confidential and sensitive information Ability to work independently and also collaborate with others in a productive way Demonstrated ability to follow established policies and procedures Excellent communication, organizational and time management skills Ability to foster and maintain relationships with internal and external stakeholders A positive attitude and an empathetic and respectful approach to customer service for a diverse audience Computer Skills – Windows, MS Office Excel; experience with volunteer management software is considered an asset Philosophical harmony with BC SPCA policies, programs, protocols and strategic directions