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Outreach Coordinator

2 months ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

About the Role:

Vancouver Coastal Health is seeking an experienced Outreach Worker to join our Overdose Outreach Team in Vancouver's Downtown Eastside. As an Outreach Worker, you will play a critical role in providing support services to individuals and their families who are struggling with substance use issues.

Key Responsibilities:

  • Work as a member of an interdisciplinary team to provide support services to individuals and their families with accessing opioid agonist therapy and related support services.
  • Monitor clients by observing their health condition and environment.
  • Arrange, plan, escort, and accompany designated/marginalized individuals on appointments, errands, and other activities.
  • Create linkages to other community resources and programs.
  • Assist clients in accessing benefits or assistance as appropriate and provide brief planning and coordination on issues related to substance use, opioid agonist therapy, overdose prevention, and harm reduction.
  • Under the direction of the Registered Nurse, administer medication to clients and provide medication reminders.
  • Liaise and work with community resources and healthcare providers.
  • Provide basic health-promoting information and promote development of life-skills to clients.
  • Perform a variety of general clerical duties, attend meetings, and participate in patient care planning and coordination.

About the Team:

The Overdose Outreach Team is a multidisciplinary team that provides connections for individuals who have recently experienced opioid overdose and/or are at high risk for opioid overdose to substance use care and support.

Qualifications:

  • Diploma in Community Social Services and one (1) year related experience working with individuals who use substances and those suffering from complex mental health issues.
  • Valid BC driver's license and vehicle.
  • Cardiopulmonary Resuscitation (CPR) certification.

Knowledge and Abilities:

  • Demonstrated ability to work with marginalized and culturally diverse populations, including those with substance use issues and mental illness.
  • Demonstrated listening and information-seeking skills that promote communication and lead to a cooperative approach to problem-solving within a multidisciplinary setting.
  • Demonstrated ability to establish rapport with clients and families to explore issues beyond the initial presented concerns.
  • Working knowledge and familiarity with health and social service programs specific to the North Shore and more generally speaking in the Lower Mainland.
  • Working knowledge of harm reduction principles.
  • Working knowledge of British Columbia's Decriminalization Framework.
  • Crisis prevention/intervention and conflict resolution/de-escalation skills.
  • Excellent interpersonal and organizational skills.
  • Proven ability to work independently and collaboratively in a team environment, as well as capacity to work in partnership with other community agencies.
  • Ability to communicate effectively both verbally and in writing.
  • Demonstrated skill in CPR techniques and First-aid.
  • Physical ability to carry out the duties of the position.