Access Coordinator, Mental Health
5 months ago
Title: Access Coordinator, Mental Health & Substance Use Programs. (Grid 35)
Location: Surrey, B.C.
Position Status: Full-time, 37.5 hours per week.
Reports to: Intake Specialists.
Supervision of: Program Navigators.
Compensation: $32.49 – $34.18
Job Summary:
TheAccess Coordinator is responsible for providing point of care leadership to theadmissions team supporting centralized intake processes for all bed-basedsubstance use programs. The Access Coordinator will also oversee the ProgramNavigators who support intake, transition, and discharge planning across allbed-based programs.
Responsibilities:
Program Management:
Coordinatesthe work of the Intake Specialists and Program Navigators on a day-to-day basis. Ensuresintake staff follow established criteria and prioritizes intakes based oncriteria, leads, and facilitates actions related to daily client flow, plansfor client transfer or discharge and appropriate client placement/referral. Liaiseswith the clinical care team to ensure specific care plan actions and processesare completed and reviews the intake and discharge planning of clients toensure optimal progression to discharge, in collaboration with the otherclinical team members. Responsiblefor ensuring admissions team files and manages all verification paperwork asrequired to adhere to accreditation, licensing and safety guidelines, and/orfunding sources. Actsas a point person for clients, families, and community care teams who haveconcerns or questions regarding their care; follows ups as required.Administration:
Providesoversight related to clinical and organizational data collection across allMHSU programs; prepares reports for MHSU leadership and funders, as required. Managescentral client calendar to ensure program participants are supported by programnavigators to attend scheduled appointments offsite as part of their treatment.Human Resources:
Assiststhe Manager by attending panel interviews, providing recommendations on theselection of new staff, providing feedback to the Manager on staff performanceappraisals, and optimal use of budgetary resources. Determinesrelated training and orientation requirements. Assigningand adjusting workload, schedules, and coordinating staff when coverage isneeded, ensuring service levels, and staffing requirements are met.Community Engagement:
Participatesin funder meetings and community stakeholder committees on behalf of theprogram as required by the MHSU leadership.Qualifications:
Post-secondarydiploma in social work, community services, etc., or an equivalent combinationof education and experience. 2 to 4 years ofpractical experience in an admission setting working with vulnerablepopulations, substance use services, mental health, or corrections. Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired. Satisfactorycompletion of Tuberculosis Screening form is required. Satisfactorycompletion of Employee Immunization Record form is required. StandardFirst Aid - with CPR-C-AED is required. Valid driver’s license withdriver’s abstract. High level of integrityand dependability with a strong sense of urgency and results-orientation. Demonstratedstrong written, verbal and interpersonal communication skills. Ability to lead and workin a trauma-informed practice. Demonstratedcommitment to the social sector with a passion for the organization’s missionis essential.Competencies:
Approach to Work:
Demonstrates initiative, flexibility, adaptability andresourcefulness. Actively seeks and incorporates feedback to inform continuousself-improvement. Sets goals, creates and implements action plans, monitorsprogress, and evaluates results. Adeptly manages competing tasks and uses time efficiently andeffectively. Job Knowledge &Quality of Work:
Judgement &Decision-Making:
Models independent thinking andcreativity. Demonstrates effectiveproblem-solving skills. Makes clear, consistent, transparentand timely decisions after contemplating various available courses of action. Exercises sound judgment in the bestinterests of the organization.Communication &Interpersonal Skills:
Expresses themselves clearly andprofessionally both verbally and in writing. Displays high emotional intelligence;uses tact and diplomacy in dealing with sensitive, complex and confidentialsituations. Has a manner, style and presence thatmakes a positive impression. Listens to and considers others’views.Personal Leadership:
Models the organization’s core valuesof social justice, teamwork, social innovation, and strength-based practices. Fosters enthusiasm, energy andcommitment. Takes responsibility for personalactions, performance and health. Is reliable and accountable; shows upon time ready to work.Teamwork &Collaboration:
Effectively works with theircolleagues to ensure organizational success. Champions positive workingrelationships with staff and external stakeholders. Supports an environment of openness,and champions teamwork and communication across programs. Leverages the expertise andexperience of others for organizational success.Salary for this role is between $32.49 – $34.18 per hour.
Closing Details:
Closing Date: Internalapplications will be accepted until 19th July 2024 at 5:00pm .
“Allemployees, including laid off and displaced employees, are entitled to apply onthe vacancy and be considered pursuant to the provisions of Article 12.9.”Internal applicants must notify the manager of intent to apply.
External applicants will bereviewed after internal applicants have been reviewed and interviewed.
All qualified applicantsare welcome to apply. Those shortlisted will be contacted.
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