Current jobs related to Customer Experience Leader - Fort St John - Indigo
-
Customer Experience Leader
4 months ago
Fort St. John, Canada Indigo Books & Music Part timeWHAT YOU'LL DO: The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and...
-
Customer Experience Leader
4 weeks ago
St. Albert, Alberta, Canada Michaels Full timeLead and Inspire a Customer-Centric Retail Experience As a Customer Experience Manager, you'll play a vital role in shaping the customer journey at our vibrant retail store. Your passion for delivering exceptional service will drive your team to exceed expectations and create lasting positive impressions. Your Responsibilities: Cultivate a...
-
Customer Support Team Leader
1 month ago
Fort St. John, Canada Patel Family And Associate Business LTD. Full timePosition OverviewWe are seeking a dedicated Customer Support Team Leader to oversee our customer service operations at Patel Family And Associate Business LTD.. This role is essential in ensuring that our clients receive exceptional service and support.Educational RequirementsCompletion of secondary (high) school education is required.Key...
-
Customer Experience Representative
4 months ago
Fort St. John, Canada Indigo Books & Music Full timeJob DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our...
-
Customer Experience Representative
4 months ago
Fort St. John, Canada Indigo Part timeCompany DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Manager
3 weeks ago
Fort St. John, Canada Patel Family And Associate Business LTD. Full timeAbout the RoleWe are seeking a highly organized and experienced Customer Service Supervisor to join our team at Patel Family And Associate Business LTD. As a key member of our customer support team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring that our customers receive exceptional service.Key...
-
Fort St. John, Canada TD Bank Full timeWork Location:Fort St John, British Columbia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this...
-
Customer Support Team Leader
1 month ago
Fort St. John, Canada Patel Family And Associate Business LTD. Full timePosition OverviewThe role of a Customer Service Supervisor at Patel Family And Associate Business LTD. is pivotal in ensuring exceptional service delivery and operational efficiency.Educational RequirementsCompletion of secondary (high) school education is mandatory.Key ResponsibilitiesOversee and guide a team of staff members, including apprentices and...
-
Customer Service Team Leader
1 month ago
Fort St. John, Canada Patel Family And Associate Business LTD. Full timePosition OverviewThe Customer Service Supervisor at Patel Family And Associate Business LTD. plays a crucial role in ensuring the smooth operation of our customer service department. This position requires a dedicated individual who can lead a team effectively and maintain high standards of service.QualificationsEducation: Completion of secondary (high)...
-
Fort St. John, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer...
-
Fort St. John, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer...
-
Fort St. John, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer...
-
Retail Operations Leader
1 month ago
Fort St. John, Canada Dawson Creek Husky Full timePosition OverviewThe Retail Operations Leader plays a crucial role in overseeing the daily functions of a retail establishment, ensuring a seamless shopping experience for customers while managing a dedicated team.Educational RequirementsCompletion of secondary education or equivalent experience is required.Key ResponsibilitiesDelegate tasks to sales...
-
Fort St. John, Canada TD Bank Full time**Job Summary:** Deliver exceptional customer experiences, provide financial services, and contribute to business objectives in a dynamic banking environment. Work Location: Fort St John, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: We're committed to providing fair and equitable compensation to all our...
-
Customer Experience Associate
3 months ago
Fort St. John, Canada Scotiabank Full timeRequisition ID: 201462 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Retail Sales Manager
2 weeks ago
Fort St. John, Canada Dawson Creek Husky Full timeAbout the RoleWe are seeking a highly motivated and experienced Retail Sales Manager to join our team at Dawson Creek Husky. As a key member of our sales team, you will be responsible for driving sales growth, managing daily operations, and leading a team of sales professionals.Key ResponsibilitiesLeadership and ManagementDirect and control daily sales...
-
Retail Sales Manager
2 weeks ago
Fort St. John, Canada Dawson Creek Husky Full timeAbout the RoleWe are seeking a highly motivated and experienced Retail Sales Manager to join our team at Dawson Creek Husky. As a key member of our sales team, you will be responsible for driving sales growth, managing daily operations, and leading a team of sales professionals.Key ResponsibilitiesLeadership and ManagementDirect and control daily sales...
-
Retail Sales Manager
6 days ago
Fort St. John, Canada Dawson Creek Husky Full timeJob SummaryWe are seeking a highly motivated and organized Retail Sales Manager to join our team at Dawson Creek Husky. As a key member of our retail division, you will be responsible for leading daily operations, managing staff, and driving sales growth.Key ResponsibilitiesLeadership and Management: Direct and control daily operations, manage staff, and...
-
Retail Sales Manager
6 days ago
Fort St. John, Canada Dawson Creek Husky Full timeJob SummaryWe are seeking a highly motivated and organized Retail Sales Manager to join our team at Dawson Creek Husky. As a key member of our retail division, you will be responsible for leading daily operations, managing staff, and driving sales growth.Key ResponsibilitiesLeadership and Management: Direct and control daily operations, manage staff, and...
-
Retail Sales Manager
5 days ago
Fort St. John, Canada Dawson Creek Husky Full timeAbout the RoleWe are seeking a highly motivated and organized Retail Sales Manager to join our team at Dawson Creek Husky. As a key member of our retail division, you will be responsible for leading daily operations, managing staff, and driving sales growth.Key ResponsibilitiesLeadership and Management: Direct and control daily operations, manage staff, and...
Customer Experience Leader
4 months ago
Company Description
Current Indigo employees should apply through the Internal Mobility page using your email address.
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate
Job Description
WHAT YOU’LL DO:
The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll:
Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans Ensure the team is well informed about the products that Indigo carries, promotions and programs Support the planning, prioritization and execution of the work you and the team are doing Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture Practice and role model Feedback and Coaching - The Indigo Way Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent Contribute to the development of CER talent Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work Embrace and role model change Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Qualifications
WHO YOU ARE:
1-2 years of experience in a customer service, merchandising or operations role Demonstrated commitment to creating an exceptional employee and customer experience Experience leading others Performance orientated Ability to exercise good business acumen and systemic thinking that supports meaningful decisions Ability to prioritize, plan and execute while being agile Knowledge of Provincial Health & Safety standards Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
