Customer Experience Representative

4 months ago

Fort St John, Canada Indigo Part time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

  • Customer Experience Representative

    4 months ago

    Fort St. John, Canada Indigo Books & Music Full time

    Job DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our...

  • Customer Service Representative

    1 day ago

    Fort St. John, Canada TD Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide customer service and support to clients...

  • Customer Service Representative

    22 hours ago

    Fort St. John, Canada TD Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide customer service and support to clients...

  • Customer Service Representative

    4 months ago

    Fort St. John, Canada City of Fort St. John Full time

    The Customer Service Representative, under supervision, is responsible for carrying out a variety duties including accepting cash, recording registrations for programs/events, issuing receipts, answering public inquiries by telephone and in person and completing related clerical duties. Works flexible and varied hours, including evenings and weekends,...

  • Customer Experience Representative

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Rentokil Initial Full time

    About Rentokil-TerminixRentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong presence in Canada, the company has been a trusted partner for millions of homes and businesses.Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our...

  • Customer Experience Representative

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Rentokil Initial Full time

    About Rentokil-TerminixRentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong presence in Canada, the company has been a trusted partner for millions of homes and businesses.Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our...

  • Customer Experience Representative

    3 weeks ago

    St. Albert, Alberta, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Representative, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. You will be responsible for:Building Strong Customer RelationshipsDelivering Excellent Customer ServiceUncovering and Solving Customer NeedsExplaining Complicated Concepts...

  • Customer Experience Representative

    3 weeks ago

    St. Albert, Alberta, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Representative, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. You will be responsible for:Building Strong Customer RelationshipsDelivering Excellent Customer ServiceUncovering and Solving Customer NeedsExplaining Complicated Concepts...

  • Customer Experience Representative

    3 weeks ago

    St. Albert, Alberta, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Representative, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. You will be responsible for:Building Strong Customer RelationshipsDelivering Excellent Customer ServiceUncovering and Solving Customer NeedsExplaining Complicated Concepts...

  • Customer Experience Leader

    4 months ago

    Fort St. John, Canada Indigo Books & Music Part time

    WHAT YOU'LL DO: The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and...

  • Customer Experience Manager

    3 weeks ago

    Fort St. John, Canada Patel Family And Associate Business LTD. Full time

    About the RoleWe are seeking a highly organized and experienced Customer Service Supervisor to join our team at Patel Family And Associate Business LTD. As a key member of our customer support team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring that our customers receive exceptional service.Key...

  • Customer Experience Specialist

    4 days ago

    Saint John, New Brunswick, Canada beBee Professionals Full time $35,000 - $50,000

    {"h1": "Customer Service Representative Opportunity","p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Saint John, Canada. In this role, you will be responsible for handling customer inquiries, providing information about products and services, and resolving...

  • Customer Experience Specialist

    4 days ago

    Saint John, New Brunswick, Canada beBee Professionals Full time $35,000 - $50,000

    {"h1": "Customer Service Representative Opportunity","p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Saint John, Canada. In this role, you will be responsible for handling customer inquiries, providing information about products and services, and resolving...

  • Customer Service Representative

    1 week ago

    Fort St. John, Canada Save-On-Foods Full time

    At Save-On-Foods, we're committed to delivering exceptional customer experiences and building a World Class Team that goes the extra mile. As a General Clerk, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide exceptional customer service, addressing inquiries and resolving issues in a timely...

  • Customer Service Representative

    1 week ago

    Fort St. John, Canada Save-On-Foods Full time

    At Save-On-Foods, we're committed to delivering exceptional customer experiences and building a World Class Team that goes the extra mile. As a General Clerk, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide exceptional customer service, addressing inquiries and resolving issues in a timely...

  • Customer Service Representative

    3 weeks ago

    Fort St. John, Canada City Furniture (FSJ) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Clerk at City Furniture (FSJ). As a key member of our sales team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    3 weeks ago

    Fort St. John, Canada Fountain Tire Full time

    Job SummaryFountain Tire is seeking a highly motivated and customer-focused Inside Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that all customers have a positive experience.Key ResponsibilitiesShare product knowledge and technical expertise with customers...

  • Customer Service Representative

    3 weeks ago

    Fort St. John, Canada Fountain Tire Full time

    Job SummaryFountain Tire is seeking a highly motivated and customer-focused Inside Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that all customers have a positive experience.Key ResponsibilitiesShare product knowledge and technical expertise with customers...

  • Customer Service Team Lead

    3 days ago

    Fort St. John, Canada Patel Family And Associate Business LTD. Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Patel Family And Associate Business LTD.Job Summary:The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, assigning tasks, and ensuring that customer inquiries...

  • Customer Service Team Lead

    3 days ago

    Fort St. John, Canada Patel Family And Associate Business LTD. Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Patel Family And Associate Business LTD.Job Summary:The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, assigning tasks, and ensuring that customer inquiries...