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Customer Service Team Leader

3 months ago

Fort St John, Canada Patel Family And Associate Business LTD. Full time
Position Overview

The Customer Service Supervisor at Patel Family And Associate Business LTD. plays a crucial role in ensuring the smooth operation of our customer service department. This position requires a dedicated individual who can lead a team effectively and maintain high standards of service.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role is preferred.
Key Responsibilities
  • Oversee and guide staff including apprentices and team members.
  • Delegate tasks to sales personnel to optimize workflow.
  • Recruit, train, and develop team members to enhance service delivery.
  • Manage inventory and order merchandise as needed.
  • Create and implement work schedules for staff.
  • Address and resolve customer inquiries, complaints, and any supply chain issues.
  • Maintain organized inventory and ensure efficient operations.
  • Coordinate activities among team members to achieve service excellence.
Supervisory Responsibilities

This role involves supervising a small team of 1 to 2 individuals.

Work Environment

The position is situated in a fast-paced environment requiring strong attention to detail. Public transportation options are readily available for commuting.

Personal Attributes
  • Highly organized and efficient.
  • A collaborative team player who fosters a positive work atmosphere.
Employment Details
  • Employment Type: Permanent
  • Language of Work: English
  • Working Hours: 35 hours per week