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Customer Experience Leader

2 months ago

St Albert, Alberta, Canada Michaels Full time

Lead and Inspire a Customer-Centric Retail Experience

As a Customer Experience Manager, you'll play a vital role in shaping the customer journey at our vibrant retail store. Your passion for delivering exceptional service will drive your team to exceed expectations and create lasting positive impressions.

Your Responsibilities:
  • Cultivate a Customer-Focused Culture: Guide your team in providing friendly, personalized service that meets the unique needs of every customer.
  • Master Omnichannel Operations: Seamlessly integrate online and in-store experiences to create a cohesive and convenient shopping journey for customers.
  • Drive Operational Excellence: Ensure adherence to company policies, procedures, and safety standards while maintaining a well-organized and inviting store environment.
  • Empower Your Team: Provide coaching, training, and performance feedback to develop your team's skills and foster a culture of growth and accountability.
  • Lead Engaging Events: Plan and execute in-store events that enhance the customer experience and drive sales.
  • Manage Shrink and Safety Programs: Implement effective strategies to minimize loss and ensure a safe working environment for your team.
Your Skills and Qualifications:

We're looking for an experienced retail leader with a proven track record of success in customer service, team management, and operational excellence. You possess strong communication, interpersonal, and problem-solving skills. A passion for the arts and crafts industry is a plus