Special Events Concierge
4 months ago
Location for this position is TBD
Calgary Co-op is seeking a passionate and driven individual for the position of Concierge based in one of our food centre. This successful candidate will be responsible for creating lasting memories for any event or special occasion that Calgarians may have throughout the year by providing inspirational recommendations, support, and ordering of consumable goods for customer events, inclusive of all lines of business within Calgary Coop and its subsidiaries. You will also be providing input into the strategic initiatives and role development.
Responsibilities:
Primary responsibilities include, but are not limited to:
Engage with members to understand their requirements to bring events together and create lasting memories. Understand specific requirement that will ensure members events are brought to life. Inclusive of all lines of business, including subsidiaries of Calgary Coop. Assist customers with placing orders for events, arrange delivery services as required, and collect payment. Collaborate with Center Manager/department manager on specific timing and coordination to ensure readiness of requirements. Follow up with customers on satisfaction levels and investigate opportunities for further improvements. Provide meal planning services to help families plan menus to meet their individual goals, for their event(s) Cater to specific member needs for events such as, but not limited to, planning for food sensitivities, easy to follow nutritional guides, meal planning, holiday menu planning etc. Participate in the development and action of yearly competency performance work plan(s) and development action plan(s). Assists in ensuring the workplace is safe in the areas of Health, Safety and Environment (HSE) and Food Safety procedures, legislation and policies including participate in HSE activities, assist in identifying unhealthy, unsafe situations and corrective action is taken.Minimum Qualifications:
Previous retail experience Exceptional listening skills and excellent business acumen Excellent communication skills (oral and written) with the ability to interact, establish and maintain good rapport with all stakeholders Strong computer skills and ability to work all retail hours of operation Excellent time management and organizational skills with the ability to work independently Ability to problem solve and network for job efficiency and effectiveness Strong leadership, teamwork and influencing skills Must have reliable transportation.Desirable Qualifications:
Experience in event planning Experience and knowledge of working in a unionized environment Bilingual or multilingual Have experience and / or be a champion of change management. Post-secondary degree.About Calgary Co-op
Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer locations, and cannabis stores. We also own and operate Community Natural Foods. With over 425,000 members, 3,850 employees, assets of $689 million and annual sales of $1.3 billion, Calgary Co-op was recognized as one of Alberta's Top 75 Employers of 2023 and is committed to delivering an exceptional customer experience through inspired team members.
We thank all applicants for their interest; however only those applicants considered for an interview will be contacted.
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