Concierge Specialist
4 days ago
About the Role:
Calgary Co-op is seeking a highly skilled and passionate Concierge to join our team. As a Concierge, you will be responsible for creating unforgettable experiences for our customers by providing exceptional service, support, and recommendations for events and special occasions.
Key Responsibilities:
- Engage with customers to understand their event requirements and create personalized experiences.
- Assist customers with event planning, including ordering and delivery services.
- Collaborate with Center Manager/department manager to ensure seamless event execution.
- Follow up with customers to ensure satisfaction and identify opportunities for improvement.
- Provide meal planning services and cater to specific customer needs, such as food sensitivities and nutritional guides.
- Participate in the development and action of yearly competency performance work plans and development action plans.
- Ensure a safe and healthy work environment by adhering to HSE and Food Safety procedures.
Requirements:
- Previous retail experience.
- Exceptional listening skills and excellent business acumen.
- Excellent communication skills (oral and written) with the ability to interact with all stakeholders.
- Strong computer skills and ability to work all retail hours of operation.
- Excellent time management and organizational skills with the ability to work independently.
- Ability to problem solve and network for job efficiency and effectiveness.
- Strong leadership, teamwork, and influencing skills.
- Reliable transportation.
About Calgary Co-op:
Calgary Co-op is a member-owned retail co-operative with over 425,000 members, 3,850 employees, and annual sales of $1.3 billion. We are committed to delivering an exceptional customer experience through inspired team members.
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Calgary, Alberta, Canada Calgary Co-op Full timeAbout the RoleCalgary Co-op is seeking a highly skilled and passionate Concierge to join our team. As a Concierge, you will be responsible for creating exceptional experiences for our customers by providing personalized recommendations, support, and ordering of consumable goods for events and special occasions.Key ResponsibilitiesEngage with customers to...
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