Concierge Specialist

4 days ago


Calgary, Alberta, Canada Calgary Co-op Full time

About the Role:

Calgary Co-op is seeking a highly skilled and passionate Concierge to join our team. As a Concierge, you will be responsible for creating unforgettable experiences for our customers by providing exceptional service, support, and recommendations for events and special occasions.

Key Responsibilities:

  • Engage with customers to understand their event requirements and create personalized experiences.
  • Assist customers with event planning, including ordering and delivery services.
  • Collaborate with Center Manager/department manager to ensure seamless event execution.
  • Follow up with customers to ensure satisfaction and identify opportunities for improvement.
  • Provide meal planning services and cater to specific customer needs, such as food sensitivities and nutritional guides.
  • Participate in the development and action of yearly competency performance work plans and development action plans.
  • Ensure a safe and healthy work environment by adhering to HSE and Food Safety procedures.

Requirements:

  • Previous retail experience.
  • Exceptional listening skills and excellent business acumen.
  • Excellent communication skills (oral and written) with the ability to interact with all stakeholders.
  • Strong computer skills and ability to work all retail hours of operation.
  • Excellent time management and organizational skills with the ability to work independently.
  • Ability to problem solve and network for job efficiency and effectiveness.
  • Strong leadership, teamwork, and influencing skills.
  • Reliable transportation.

About Calgary Co-op:

Calgary Co-op is a member-owned retail co-operative with over 425,000 members, 3,850 employees, and annual sales of $1.3 billion. We are committed to delivering an exceptional customer experience through inspired team members.



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