Concierge/Guest Service Representative
7 months ago
Concierge/Guest Service Representative
Join our Front Office Team as a Concierge and Guest Service Representative where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal term from May through October.
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in
As a Concierge/Guest Service Representative you will:
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards Responsible for day-to-day guest requests regarding travel arrangements to and from Tofino, recreation trips, recommendations of local activities/dining options, and the like Assist with special occasion bookings (Wedding proposals Email and written correspondence Clerical duties such as maintenance of reservation files and day to day operational paperwork are required Take and process reservation calls Welcome guests, check in and check out guests, assisting with luggage Guest Orientation Deliver amenities (fruit plates, room deliveries
Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations Hotel or Resort experience an asset Substantial prior experience in a Guest Service role necessary Excellent interpersonal and communication skills, both written and verbal Familiarity with services and activities offered in Tofino, Ucluelet and Vancouver Island Valid Class 5 Driver's License Ability to transfer luggage from vehicle trunks to bell carts, ranging up to 40lbs A professional and groomed appearance, calm and capable demeanour Attention to detail and ability to multitask Knowledgeable about, and capable to meet and exceed Forbes, Relais & Chateaux and AAA 4 Diamond standards Working knowledge of Maestro, Word and Excel an asset Must be willing to work evenings and weekends A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole Must be legally authorized to work in Canada A mutual understanding of your employment duration will be determined during your interviewSalary/Wage: $20.00 per hour
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