Reservations Agent

6 months ago


Tofino, Canada Wickaninnish Inn Full time

Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.
- Financial Commitment Incentive available._

**Objectives**:

- Take and process reservation calls
- Manage the day to day flow of online bookings
- Group rooming list entry
- Ongoing checks for accuracy and guest confirmations
- Clerical duties such as maintenance of reservations files and day to day operational paperwork are required
- Daily administration tasks such as filing and faxing
- This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary
- Some Concierge related tasks

**Requirements**:

- Exemplary guest service skills and demonstrated willingness to exceed guest expectations
- Superior communication skills
- A calm and capable demeanor
- Strong organizational skills, attention to detail, ability to multi-task in a high pressure environment, and creative problem solving skills are necessary
- A professionally groomed appearance
- A positive and pro-active attitude
- Minimum 2 years experience in the Service Industry or 1 year of experience in a high-end luxury facility is necessary
- Previous Reservations or Guest Service experience
- A valid Class 5 Driver’s License or equivalent an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A mutual understanding of your employment duration will be determined during your interview

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Licence/Certification:

- authorization to work in Canada (required)

Work Location: In person


  • Reservations Agent

    7 months ago


    Tofino, Canada The Wickaninnish Inn Full time

    Reservations Agent ​​Join our Front Office Team as a Reservations Agent where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they...

  • Reservations Agent

    6 months ago


    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish...

  • Reservations Agent

    6 months ago


    Tofino, Canada Wickaninnish Inn Full time

    Job opening criteria The company We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership,...


  • Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Small Groups Coordinator/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. The Small Groups Coordinator/Reservations Agent position is a combination position to provide additional coverage of...

  • Guest Services Agent

    6 months ago


    Tofino, Canada Pacific Sands Beach Resort Full time

    **Position Title**: Guest Services Agent **Schedule**: As operations require, including evenings, weekends and statutory holidays Reporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of...

  • Front Desk Agent

    6 months ago


    Tofino, Canada Middle Beach Lodge Full time

    Job description Middle Beach Lodge is currently looking for energetic and team orientated individuals to join our Front Desk Team. Front Desk agents are the first and last experience of a guest’s stay - help make it memorable! The Front Desk Agent reports to the Front Desk Supervisor, Rooms Division Manager, Assistant Lodge Manager, and Lodge...

  • Front Desk Agent

    4 months ago


    Tofino, Canada Middle Beach Lodge Full time

    Job description Middle Beach Lodge is currently looking for an energetic and team orientated individual to join our Front Desk Team. Front Desk agents are the first and last experience of a guest’s stay - help make it memorable! The Front Desk Agent reports to the Front Desk Supervisor, Front Desk Manager and Lodge Manager**.** **What We Offer**: -...


  • Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal...


  • Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal...

  • Front Desk Agent

    6 months ago


    Tofino, Canada Pacific Sands Resorts (2007) Ltd. Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Hospitality industry - Staff accommodation available - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities...

  • front desk agent

    4 months ago


    Tofino, Canada Pacific Sands Resorts (2007) Ltd. Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingHospitality industryStaff accommodation availableHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about...

  • front desk agent

    4 months ago


    Tofino, Canada Pacific Sands Resorts (2007) Ltd. Full time

    Education: No degree, certificate or diplomaExperience: Will trainWork settingHospitality industryStaff accommodation availableHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about...


  • Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are...


  • Tofino, Canada The Wickaninnish Inn Full time

    Guest Service Representative Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then...


  • Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal...


  • Tofino, Canada The Wickaninnish Inn Full time

    Concierge/Guest Service Representative Join our Front Office Team as a Concierge and Guest Service Representative where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. We are dedicated to fostering a culture of belonging where every individual is...