Guest Services Agent

6 months ago

Tofino, Canada Pacific Sands Beach Resort Full time

**Position Title**: Guest Services Agent

**Schedule**: As operations require, including evenings, weekends and statutory holidays

Reporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of the property to guests, and must be confident, friendly and able to address an array of guest inquiries, concerns and special requests.

**The key responsibilities of the position include but are not limited to**:

- Provide 5-star customer service to all guests, with a warm and friendly disposition
- Develop and maintain relationships with guests to provide a personalized experience
- Reserve and assist guests with the booking process
- Collect resort revenue by entering services and charges, computing bills and obtaining payments accurately
- Promptly report any concerns or room deficiency matters to the maintenance department
- Stay current on local attractions, events and amenities at the Resort and within the local communities
- Ensure professional presentation of front and back offices at all times
- Coordinate town runs, shopping and stocking of provisions
- Work closely with the other departments to ensure optimal guest satisfaction
- Comply with all Resort safety guidelines and be familiar with emergency procedures
- Perform other job-related duties and special projects as assigned

**Qualifications and technical experience**:

- Exemplary customer service, communication and organizational skills
- Ability to work well unsupervised and as part of a team, at a fast pace while maintaining quality standards
- Flexible schedule, highly responsible and reliable
- Impeccable grooming and presentation
- Proficient in English both verbally and in written work
- Previous Guest/Customer Service experience required

**Physical demands**:
Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping, kneeling and climbing stairs when required.

In addition will be required to perform repetitive tasks and stand on feet for long periods of time.

**Benefits and Perks**
- **Lifestyle Spending Account** after the probationary period
- **Extended Health and Dental** after 1 year of continuous employment
- **RRSP** after 2 years of continuous employment
- Monthly meal days
- Department team building
- Seasonal team buildings and parties
- Spacious subsidized staff accommodation
- Weekly, monthly, and yearly recognition programs
- Opportunities for growth

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