Guest Service Representative

7 months ago

Tofino, Canada The Wickaninnish Inn Full time

Guest Service Representative

Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in

As a Guest Service Representative you will:

Take and process reservation calls Welcome guests, check in and check out guests Guest Orientation Deliver amenities (fruit plates, room deliveries Answer enquiries regarding the Inn’s services and registration by telephone, email and written correspondence, and in person Guest Service and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

Exemplary guest service skills and a demonstrated willingness to exceed guest expectations. Must be willing to be part of a world-class Front Office team. Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years’ experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary. Previous Reservations experience is an asset. A professional and groomed appearance is required. Excellent interpersonal and communication skills, both written and verbal are needed. Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary. Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets. Must enjoy working evenings and weekends. Valid Class 5 Driver's License. A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage: $20 per hour

Financial Commitment Incentive available.

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