Reservations Agent

7 months ago

Tofino, Canada The Wickaninnish Inn Full time

Reservations Agent

​​Join our Front Office Team as a Reservations Agent where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.

Financial Commitment Incentive available.

As a Reservations Agent you will:

Take and process reservation calls Monitoring and responding to all email inquiries Manage the day to day flow of online bookings Group rooming list entry Ongoing checks for accuracy and guest confirmations Clerical duties such as maintenance of reservations files and day to day operational paperwork are required Daily administration tasks such as filing and faxing This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary Some Concierge related tasks

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

Exemplary guest service skills and demonstrated willingness to exceed guest expectations Superior communication skills A calm and capable demeanor Strong organizational skills, attention to detail, ability to multi-task in a high pressure environment, and creative problem solving skills are necessary A professionally groomed appearance A positive and pro-active attitude Minimum 2 years experience in the Service Industry or 1 year of experience in a high-end luxury facility is necessary Previous Reservations or Guest Service experience A valid Class 5 Driver’s License or equivalent an asset A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole Working knowledge of Maestro, Epitome, Online systems (. Synxis), Pro Salon, Word and Excel an asset A mutual understanding of your employment duration will be determined during your interview

Salary/Wage: $21.00 per hour

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